Customer Operations Specialist (FT - Work From Home)
american patrolsAustell (GA)
Customer Operations Specialist (FT - Work From Home)
Posted today
american patrolsAustell (GA)
SENIORITY
Senior
About the role
[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay & Benefits / 25 Days PTO - As a Customer Operations Specialist, you will: Manage a high volume of inbound and outbound calls to assist customers with inquiries and resolve issues in a timely and professional manner; Provide excellent customer service by actively listening, empathizing, and troubleshooting to find the best solution for the customer's needs; Utilize various software and systems to accurately document customer interactions and update customer accounts; Collaborate with cross-functional teams to ensure customer satisfaction and identify opportunities for process improvements; Proactively identify and resolve potential customer concerns to prevent escalations; Conduct follow-up calls and emails to ensure customer resolution and satisfaction. Hiring Immediately >>
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