L2 Tech Support Engineer Cloud Networking
lucidlinkEastern (KY)
L2 Tech Support Engineer Cloud Networking
Posted 10 days ago
lucidlinkEastern (KY)
SENIORITY
Mid
About the role
LucidLink Corp. seeks a Level 2 Technical Support Engineer to deliver exceptional customer experiences and solve complex technical problems. You will be the primary contact for customers across email, chat, and phone, triaging requests and escalating when needed. You'll troubleshoot cloud networking and high-performance workflows, diving deep into product inquiries with an analytical mindset. We value learning, ethical AI use, and impact on support processes across a fast-paced team.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.