Service Writer / Advisor

Posted today

federal signalAlbany (NY)

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers

SENIORITY

Mid

SALARY

$45,000 - $60,000 per year

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About the role

Service Writer / Advisor The Service Writer serves as the main point of contact between customers and the service department, ensuring customer needs are accurately identified and translated into detailed work orders. They coordinate with technicians, parts, rentals, and sales teams to manage repairs efficiently, maintain strong customer satisfaction, and support profitable service operations through effective communication, technical knowledge, and workflow management.

Location: Albany, NY

Status: Permanent

Position Type: Salaried

Schedule: Monday-Friday - occasional extended hours may be required based on operational needs. Vacancy Type: Existing vacancy

Total Rewards:

Anticipated Salary Range: $45,000.00-$60,000.00 – exact wage will be based on experience, education and qualification
Quarterly profit-sharing bonus opportunity
Annual performance review with increase opportunity
Comprehensive health and welfare benefits
Paid Vacation & Paid Personal days 401 (k) Employer matching program
What You Bring 3+ years' experience in a related administrative/customer service position
Experience preparing quotes and opening/closing work orders
Experience with MS Office suite and other dealership/customer work order system
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
Passion for customer service
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Strong communicator

Additional Requirements:

High School Diploma, GED or equivalent
Valid driver's license and satisfactory driver's abstract required for operational responsibilities
Completion of a job-related background check in accordance with applicable laws

Who We Are: Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems. We are a proud subsidiary of Federal Signal Corporation. Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

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Your notice period

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