Office Services Manager

Responsibilities: Provide day-to-day regional operational oversight of Office Services across all offices Enforce firmwide Office Services standards and adapt for local needs in consultation with the Director of Office Services Monitor regional service levels, KPIs, and identify improvement opportunities Coordinate workflow and resources across regional offices to optimize efficiency Serve as escalation point for regional operational issues and resolve promptly Conduct site visits and maintain in-person presence to engage offices at least twice annually Develop and maintain regional operational plans aligned with firmwide objectives and local needs Directly supervise and develop Office Services staff across the region Manage full employee lifecycle including recruitment, onboarding, training, performance management, and separation in partnership with Director of Office Services Address performance and conduct issues in partnership with HR Foster a collaborative, cross-office team culture and manage staffing plans including overtime and temporary needs Manage and monitor regional Office Services budgets and vendor relationships Oversee regional procurement compliance and approve regional expenditures Drive service excellence and identify/process improvements across regional offices Collaborate with Director of Office Services on firmwide improvement initiatives and provide regional implementation Collect and analyze feedback to improve Office Services quality and responsiveness Develop SOPs for the region aligned with firmwide guidelines Support technology adoption and process modernization within the region Serve as liaison between Director of Office Services and local teams and report on regional operations Provide regular reporting on operations, performance, budget, and service delivery metrics Participate in firmwide leadership meetings and contribute regional insights Communicate policy changes to regional staff and ensure compliance Coordinate with Records Department for document scanning and delivery services Support office moves, renovations, and space planning Participate in emergency planning and business continuity for regional offices Perform other duties as assigned by the Director of Office Services

Key requirements: Bachelor’s degree (or equivalent experience) 5–7 years in office services, facilities management, or related operational role 3+ years of supervisory experience across multiple locations Experience with multi-site operations management preferred Experience implementing standardized service delivery models preferred Strong leadership and people management capabilities across dispersed teams Excellent organizational and project management skills with ability to manage multiple priorities Strong analytical and problem-solving abilities with a continuous improvement mindset Excellent verbal and written communication skills across all levels Financial acumen with budget management and vendor oversight experience Proficiency in Microsoft Office Suite and BigHand or similar workflow tools Ability to travel regularly between regional offices Customer service orientation and ability to work independently with sound judgment Knowledge of mail/courier, records management, reprographics, facilities maintenance, and front-of-house operations Legal or professional services experience preferred leadership communication problem-solving Microsoft Office Suite BigHand workflow management tools