Help Desk Manager TS/SCI with Poly Required
orion consortiumFort Meade (MD)
Help Desk Manager TS/SCI with Poly Required
Posted 3 days ago
orion consortiumFort Meade (MD)
SENIORITY
Senior
About the role
Orion Consortium in Fort Meade, MD seeks a supervisor to lead staff responsible for AI-assisted, chat, phone and in-person user support across communications and collaboration tools.
You will act as the first point of contact for Help Desk performance, manage via performance metrics, and gather and present usage statistics. Clearance required: TS/SCI with Full-Scope polygraph; staffing anticipated for November 2026.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.