Ops Manager I (TS/SCI w/ Poly) - Help Desk Lead
peratonLaurel (MD)
Ops Manager I (TS/SCI w/ Poly) - Help Desk Lead
Posted 3 days ago
peratonLaurel (MD)
SENIORITY
Mid
About the role
Peraton, located in Laurel, MD, seeks an Operations Manager I to deliver customer solutions and Help Desk support for the Content and Event Warehouses. You will resolve end user tickets, escalate issues to Developers, review system logs, and respond to feature requests or performance concerns.
Required TS/SCI with poly, a technical field degree or equivalent experience, and strong customer service and organizational skills.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.