Desktop Support Analyst

What You'll Do: Deliver high-quality IT Helpdesk support to internal employees, ensuring excellent customer service. Build and maintain positive relationships with the Global Aristocrat IT team. Operate effectively in a high-intensity, team-oriented environment. Open, update, and close trouble tickets with detailed information. Perform initial troubleshooting and diagnosis on local and remote devices, including proactive interventions. Build, update, bring up, and close incidents and service requests in our ticketing system. Develop and detail technical processes and procedures. Respond to and diagnose issues with corporate communications devices. Build, maintain, and solve PCs, laptops, and proprietary client hardware. Provide user assistance through phone, email, walkup, remote support, and virtual smart bar. Perform other duties as assigned by management.

What We're Looking For: High school diploma or equivalent experience required; Associate degree or equivalent experience in Information Technology or related field preferred. A+, Network +, Security + certification preferred; MCP certification or equivalent preferred. ITIL certification or experience is a plus.1+ years of Helpdesk/Call Center experience in a large Enterprise environment preferred. Technical knowledge across a broad range of IT fields. Strong verbal and written communication skills. Outstanding customer focus and attention to detail. Must be customer service oriented. This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process.