Help Desk/Desktop Support Analyst Job in Okemos, MI | Robert Half
robert halfOkemos (MI)
Help Desk/Desktop Support Analyst Job in Okemos, MI | Robert Half
Posted yesterday
robert halfOkemos (MI)
SENIORITY
Junior
About the role
Help Desk/Desktop Support Analyst We are looking for a Help Desk/Desktop Support Analyst to support end users in Okemos, Michigan within the real estate and property sector. This long-term contract position focuses on resolving day-to-day technical issues, maintaining stable desktop operations, and delivering responsive assistance across Microsoft-based environments. The ideal candidate is comfortable handling service requests, troubleshooting workstation problems, and supporting users with professionalism and efficiency.
Responsibilities:
Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by internal users.
Diagnose and resolve common hardware, software, and access problems to minimize business disruption.
Manage incoming service desk tickets, document troubleshooting steps, and ensure timely follow-up through resolution.
Support user account needs within Active Directory, including access-related requests and routine updates.
Install, configure, and maintain Microsoft Windows 10 systems to meet operational requirements.
Escalate more complex incidents when necessary while keeping users informed on progress and next steps.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.