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David Careers

Inside Sales I - SemiTorr Group

Posted 6 days ago

floworks internationalClifton Park (NY)
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsIndustrial Supplies Merchant Wholesalers

SENIORITY

Junior

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About the role

Inside Sales ISemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation. SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, TX.The Inside Sales I role is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone, fax or email. Coordinate with the outside sales team and other departments to ensure that customers receive the best service possible. Respond to customer orders and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.
Key Responsibilities:
  • Provides pricing and delivery information
  • Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments
  • Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
  • Performs follow-up to ensure timely shipment of materials and customer satisfaction
  • Maintains strong working relationships with Customers and Vendors
  • Purchase Material as needed for Customer orders and stock material
  • Resolves customer service issues
  • Tracks open sales orders
  • Various duties assigned by the supervisor
Qualifications:
  • Industry product knowledgeHS Diploma or GED required. 0-2 years of experience in area of responsibility
  • Good written and verbal/oral communication skills
  • Knowledge of MS Office software and AdobeSelf-driven with a positive attitude and demeanor
  • Customer service experience
  • Excellent communication, time management and organizational skills
  • Professional telephone etiquette
  • Ability to work independently
  • Physical Demands
  • Frequently required to stand
  • Frequently required to walk
  • Continually required to sit
  • Continually required to utilize hand and finger dexterity
  • Occasionally balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Continually utilize visual acuity to read technical information and/or use a keyboard
  • Occasionally required to lift/push/carry items up to 25 pounds
  • Occasionally work near moving mechanical parts
  • Occasionally exposure to outside weather conditions
  • Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
  • Work Environment
This role operates in a professional office environment and standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required. The Perks of Working HereFloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance.
Highlights include:
  • Medical, Dental & Vision Insurance with multiple plan options
  • Company-paid Life and Disability Insurance 401(k) with company match
  • Health Savings & Flexible Spending Accounts
  • Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
  • Employee Assistance Program (includes 3 free counseling sessions)
  • Identity Theft Protection at discounted rates
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success. FloWorks participates in the US Government’s E-Verify program.

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