PATIENT SERVICE REP - FAMILY MED OF STARK COUNTY

Responsibilities: Prepares for patients’ arrival.

Check-in/Check-out Patients: Review insurance for referral and/or copayment requirements. Demonstrates understanding of customer service. Greets patients and visitors in a prompt, courteous, and helpful manner. Establishes eye contact with customer. Communicates in professional and friendly manner. Acknowledges visitors and accurately responds to routine requests for patients in by completing the following tasks: verification of patient demographics confirmation of and updating insurance information initiation of required changes as necessary notifying clinical personnel of patient’s arrival request eligibility from insurance verification system communicate with the Providers and nurses with special request from the Patient collects copayments (cash, check and credit card) Schedules appointments Consults with providers Refers to Office Lead or Practice Manager under the following circumstances: Patient requires counseling regarding financial difficulties. Patient requests/requires payment plan for account. Notifies nursing staff of apparent seriously ill patient. Sorts and delivers department mail Other duties as assigned specific to department needs Maintains work area and lobby in neat and orderly manner. Attends meetings as required. Performs related work as required per department Adapts to role changes in a positive manner. Demonstrates ability to effectively function in other departments as needed. Answers telephones, takes messages and/or routes calls appropriately. Check samples for the Drug Representatives and schedule Rep. lunches. Call patients and set up annual Physicals with providers. Create physician schedules. Schedule and register Stat Lab Conditions: Work eight to ten hours a day. Lunch periods and breaks are coordinated with other staff members to maintain adequate floor coverage Cross training in all areas in the department is required. Staff may be assigned to different locations within AMGRequires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination Requires sitting, standing, and walking for extensive periods of time. Requires occasional lifting and carrying of items weighing up to 100 pounds. Requires corrected vision and hearing to normal range. Requires working under stressful conditions. Requires exposure to communicable diseases or bodily fluids.