Medical Receptionist

About the Role: Stark County Physicians, LLC is seeking a detail-oriented and professional Medical Receptionist to join our front-office team. This role serves as the face of our practice, managing both patient check-in and check-out workflows. The ideal candidate will be responsible for creating a welcoming environment while ensuring accurate data entry, efficient scheduling, and maintaining strict adherence to HIPAA and office privacy standards. Proficiency with Medent EMR is highly preferred. Key Responsibilities Patient Check-In & Front Desk: Greeting & Registration: Warmly welcome patients, verify identity, and ensure all registration paperwork is complete and accurate. Data Verification: Maintain current patient records by verifying demographics, insurance information, and ensuring appropriate signatures are obtained upon arrival. Workflow Management: Confirm the reason for the visit and check for any outstanding labs or pending testing requirements before the patient is roomed. Communication: Answer incoming calls, manage the multi-line phone system, and route inquiries to the appropriate department (Medical Assistants, Billing, or Records) based on established office call flows. Patient Check-Out: Care Coordination: Schedule necessary follow-up appointments and lab/testing appointments before the patient leaves the office. Instructions: Provide patients with clear instructions regarding lab results, imaging, and referrals as directed by the clinical team. Documentation: Accurately document all check-out information in Medent to ensure a seamless transition for the patient's next visit. Understanding: Confirm that the patient clearly understands their next steps, follow-up requirements, and care plan.

General Requirements: Compliance: Maintain strict HIPAA compliance, including verifying patient identity before releasing information and ensuring all portals and workstations are locked when unattended. Efficiency: Review daily provider schedules, manage tasks/messages within the EMR, and ensure all end-of-day tasks are routed or closed out properly.

Qualifications: Previous experience in a primary care or medical office setting preferred. Strong working knowledge of Electronic Medical Records (EMR) systems; Medent experience is highly preferred. Excellent communication skills with the ability to handle patient inquiries with empathy and professionalism. Strong organizational skills with the ability to manage competing priorities in a fast-paced environment. Knowledge of medical insurance terminology and basic billing concepts is a plus. Schedule Monday, Tuesday, Wednesday, Friday: 7:45 AM – 6PM Rotating Saturdays (1st and 3rd): 8:00 AM – 12:00 PM