AI-Driven Call Center Operations Leader for Growth
transcomGreenville (SC)
AI-Driven Call Center Operations Leader for Growth
Posted 7 days ago
transcomGreenville (SC)
SENIORITY
Mid
About the role
Transcom Greenville is seeking a Call Center Operations Manager to lead and optimize support operations for an AI-driven client. You will drive performance, manage teams, and partner with clients to deliver exceptional service in a dynamic environment.
You will oversee forecasting, budgeting, and KPI delivery, develop Team Leader capability, and ensure revenue growth while maintaining high employee and client satisfaction across the production unit.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.