Customer Success Strategy & Programs Leader
sinchSacramento (CA)
Customer Success Strategy & Programs Leader
Posted 5 days ago
sinchSacramento (CA)
SENIORITY
Manager
About the role
Sinch is seeking a Customer Success Project Management and Strategy Manager in the United States to lead cross-functional initiatives that shift Customer Success from a service focus to a commercial one. You will manage complex programs, build actionable plans, and report risk with options to leadership. You will partner with Sales, Product, CS, Finance and Data teams to shape strategy, drive NRR growth, and improve customer outcomes through analytics and structured problem-solving.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.