Director of Operations - CX, Risk & Vendor Governance
itsmf usaPlano (TX)
Director of Operations - CX, Risk & Vendor Governance
Posted yesterday
itsmf usaPlano (TX)
SENIORITY
Manager
About the role
Capital One in Plano, TX is seeking a Director of Operations to lead and scale a multi-site organization, partnering with internal teams and large BPO vendors to deliver exceptional customer experiences while upholding regulatory integrity. You will drive operational strategy, governance, and readiness, oversee vendor performance, and mentor senior leaders to optimize processes, reduce risk, and align product launches with business objectives.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.