IT Desktop Support Engineer - Dispatch/ Part Time
sky systems skysysDowners Grove (IL)
IT Desktop Support Engineer - Dispatch/ Part Time
Posted 2 days ago
sky systems skysysDowners Grove (IL)
SENIORITY
Mid
About the role
Job Title: Dispatch AV/IT Technician
Schedule: Variable, onsite based on dispatch needs
Role Overview:
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.
Responsibilities:
Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
Manage and track loaner/spare devices using customer-provided systems.
Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
Manage conference room accounts (add/remove users, password resets, ownership updates).Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).Coordinate with third-party vendors and procurement teams when required.
Support equipment replacement or reset during failures under guidance from central IT.Ability to work at height when required (ladder/lift).Maintain communication with onsite/offsite teams to report changes, issues, or updates.
Ensure proper coverage during leaves and follow site operational processes/SOPs.
Must-Haves2–4 years of experience in IT and AV support.
Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).Ability to perform physical tasks, including lifting equipment and working at height.
Strong communication, customer service, and documentation skills.
Ability to follow SOPs, ticketing processes, and escalation guidelines.
Good-to-Haves:
- Experience using ITSM tools (ServiceNow, Jira).Exposure to AV control systems or room management systems.
- Basic understanding of AV-over-IP or networked AV environments.
- Experience working in enterprise or fast-paced onsite environments.
- Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).Audio Visual Support
- Basic understanding of networking and TCPIPBasic understanding of fiber, copper, network infrastructure
- Crestron Fusion
- Hardware support
- Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
- Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
- Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
- Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
- Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
- Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
- CompTI certA A+OEM Certifications
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.