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David Careers

Desktop Support Specialist

Posted 3 days ago

alined consulting groupDowners Grove (IL)
Computer User Support SpecialistsComputer Facilities Management Services

SENIORITY

Junior

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About the role

Overview: We are looking for motivated Field Technicians to support onsite IT operations. This is a great opportunity for individuals looking to gain hands-on technical experience in the field.
Key Responsibilities:
  • Set up and install computer hardware and equipment
  • Provide basic onsite technical support
  • Assist with network components such as switches
  • Provide professional, customer-focused onsite support; assess issues accurately and coordinate with the appropriate teams when escalation is needed
  • Learn and grow within IT infrastructure support
Qualifications:
  • Interest in IT or related field
  • Hands-on, eager to learn attitude
  • Ability to work onsite and handle physical setup tasks
Expectations: Travel to different healthcare locations to provide basic, hands-on IT support Set up computers, laptops, and printers for new and existing employees Help troubleshoot simple tech issues (logins, equipment not working, Wi-Fi, etc.)Assist with installing and updating devices and software Support staff with everyday technology questions in a friendly, helpful way Learn on the job and gain real-world IT experience in a fast-paced environment Create and update tickets to track issues and resolutions Escalate more complex problems to senior IT team members when needed Stay organized while managing tasks across multiple locations Maintain a professional and customer-focused attitude in a healthcare setting
Additional Details:
  • Fully onsite role
  • Entry-level (Level 1)
  • Early performance evaluation required after 30 days
  • Reimbursement for mileage when traveling from site to site within the organization

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