Customer Success Manager
orbeeGrapevine (TX)
Customer Success Manager
Posted 5 days ago
orbeeGrapevine (TX)
SENIORITY
Manager
About the role
Orbee Job Opportunity Orbee is the foundational data infrastructure layer powering the massive automotive retail industry. With nearly 17,000 franchised dealerships in the U.S. alone, generating over $1.3 trillion in annual sales and selling over 16 million new vehicles each year, automotive retail runs on complex operations and massive volumes of data. Our mission is straightforward: turn the messy, fragmented data that dealerships rely on into a unified, high-performance foundation for modern retail—all while ensuring dealers retain full ownership of their customer relationships and data. We are an engineering-first, AI-forward company processing over 2 billion events daily across more than 5,000 rooftops. We don't just adapt general-purpose software; we build native, flexible data solutions designed specifically for the complexities and scale of auto retail. If you are passionate about tackling trillion-dollar industry challenges, building flexible infrastructure, and driving the future of automotive tech, we want you on our team.
Role Overview:
In this role, you won't just manage accounts; you will be the primary advisor for our clients, helping them navigate our data-as-a-service ecosystem to solve complex marketing challenges.
Key Duties & Responsibilities:
Technical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee's tracking scripts and data integrations. You aren't just "setting up an account" you are helping them architect their data strategy.
MarTech Optimization: Act as an internal expert on how Orbee's data interacts with Google Ads, Meta Ads, and Email Automation. You'll help clients build sophisticated audience segments based on real-time data signals.
Data Translation: Bridge the gap between Orbee's raw data capabilities and the dealership's business goals. You should be comfortable explaining how a data pipeline works to a General Manager who just wants to sell more cars.
Product Strategy: Work closely with our Engineering and Product teams to communicate field insights. You are the "eyes and ears" that translate client needs into technical requirements for our roadmap.
Business Reviews (QBRs): Move beyond "feel-good" meetings. You will lead data-driven reviews that analyze funnel performance, attribution, and ROI using Orbee's proprietary analytics.
Qualifications & Requirements:
The "Tech" Factor: You have a background in SaaS, MarTech, or Data-driven environments. You don't need to be an engineer, but you must be comfortable discussing data flows and software integrations.
Automotive Intelligence: 3+ years in the automotive industry is highly preferred. You understand how a CRM/DMS works and where the "data silos" live in a dealership.
Analytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like HubSpot to track account health and identifying technical "friction points" before they cause churn.
Consultative Communication: You can translate technical system requirements into clear operational logic. You are comfortable explaining how event-based data triggers or API integrations function in a way that allows a client to make an informed business decision without needing a technical background.
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