Dynamics 365 Customer Engineer 6586279
accentureSeattle (WA)
Dynamics 365 Customer Engineer 6586279
Posted 3 days ago
accentureSeattle (WA)
SENIORITY
Senior
About the role
Dynamics 365 Customer Engineer Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. We are seeking a skilled and experienced Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Engagement Power Platform and Dynamics CRM on premises. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design develop deploy optimize and modernize business applications integrations automation and AI power solutions. The role requires a strong focus on solution architecture performance tuning customization troubleshooting code review governance and application lifecycle management.
Key Responsibilities:
Establish yourself as a trusted advisor with key stakeholders at assigned customers.
Develop and execute on a service delivery plan leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success.
Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers.
Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed.
Engage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockers.
Required Qualifications:
- Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform
- Up to date product knowledge in Dynamics 365 Sales, Dynamics 365 Customer Service, and familiarity with the other modules
- Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
- Comfortable managing Dynamics 365 CE and Power Platform environments, including configuration, security, and overall system upkeep
- Brings a track record of reviewing solution designs and calling out practical improvements to scalability, performance, and maintainability
- Skilled at environment health assessments and making recommendations to improve stability
- Strong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments, improving system responsiveness and reliability
- Hands-on development and data integration across Dynamics 365 CE, including client-side scripting (TypeScript/JavaScript), server-side logic (Dataverse plugins in C#), and data integration tools
- Comfortable managing solution lifecycle across environments, including solution packaging, pipeline-based deployments, version control, and safe promotion from development to production
- Minimum Associate's Degree or higher
Preferred Qualifications:
- Fluency in English
- Effective communication skills to identify, engage, and interact with key stakeholders
- Proficiency in delivering technical training
- Consulting and customer facing role experience
- Excellent problem-solving and troubleshooting skills
- Ability to work collaboratively in a team environment
Deep technical acumen with demonstrated ability to continuously learn and apply rapidly evolving AI, Copilot, agentic, and cloud application technologies.
Experience with modern engineering and AI-assisted development practices.
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