Senior Manager, Client Excellence, Global Consulting Services
deloitteMarienthal (KS)
Senior Manager, Client Excellence, Global Consulting Services
Posted today
deloitteMarienthal (KS)
SENIORITY
Manager
About the role
Overview:
You will own the strategy and execution of GLCP programs across four dimensions, shaping leadership and development across global accounts. You’ll lead a cross-border Client Excellence team, ensuring high-impact output and timely onboarding and succession planning. You’ll design relevant development offerings and synthesize market data to inform leadership and GTM priorities. You’ll manage the performance lifecycle and continuously improve PMO processes, partnering with senior leaders and global teams to align priorities and drive outcomes.
Responsibilities:
Set direction and lead day-to-day operations of the Client Excellence team Oversee the GLCP onboarding program in partnership with Industry Leaders (materials, calls, sessions) Own GLCP succession planning with GCS Industry Leaders, GLCSPs, and Member Firms Design, refresh, and deliver GLCP development offerings aligned to current needs Analyze Market, Client, and Account data to generate actionable insights for leadership and GTM priorities Own the GLCP performance management lifecycle (goal setting, reviews, consensus) Improve program and PMO processes, reporting cadences, and integrated ways of working across four dimensions Collaborate with GCS leaders, GLCPs, and account teams to align priorities and execution Lead and develop onshore and offshore resources, fostering global collaboration Operate autonomously to set priorities and resolve complex stakeholder issues
Key requirements:
Typically 12+ years of relevant experience in client program management, PMO/reporting, or communications Bachelor’s degree in Business Administration, Communications, or related field; advanced degree is a plus Demonstrated team leadership, coaching, and development experience Superior written and oral communication skills for senior stakeholders Advanced stakeholder-management skills across GCS pillars, senior leaders, GLCPs, and account teams Strong project and program management, PMO, reporting, and time-management abilities Ability to operate autonomously in a fast-paced, high-stakes environment Working knowledge of GLCP across Account Leadership, Development, Growth initiatives, and Performance Management Experience designing and implementing new processes; integrating distributed work into a coherent operating model a plus Mastery of Microsoft Office (Excel, PowerPoint, Word) Comfort in a global, matrixed environment with diverse stakeholders leadership coaching exceptional written and verbal communication PMO project and program management reporting and analytics
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