Solutions Engineer
infisicalNew York (NY)
About the role
Solutions Engineer Opportunity At Infisical Infisical is the open source security infrastructure platform that engineers use for secrets management, certificates, and privileged access management. We help developers and organizations securely manage billions of secrets every month including application configuration, database credentials, certificates, and more. Join us on a mission to make security easier for all developers starting with secrets management. We're looking to hire exceptional talent to join us in building the open source security infrastructure stack for the AI era.
What We're Looking For:
We're looking for an exceptional Solutions Engineer to help grow Infisical's customer base and ensure a seamless product experience from onboarding to long-term success.
This is a high-impact, customer-facing role where you'll work closely with our CEO, sales, and engineering teams. You'll play a critical role in helping organizations adopt Infisical by demonstrating technical value, driving successful implementations, and expanding product usage across accounts.
You'll be working directly with the CEO, engineering, and sales teams on:
- Running proof-of-concept with leads, guiding customer through onboarding, or being able to recommend best practices for specific architectures and use cases.
- Ensuring new customers are activated, happy, and have all of their questions answered; Becoming a trusted technical advisor to customer and business leaders.
- Working in tandem with account executives to lead demo & discovery calls.
- Talking to customers daily to find points of friction and potential improvement in any workflows, understanding customer's needs and provide feedback towards product roadmap.
- Understanding user journey and being able to guide UX/DX roadmap
- Hosting webinars and knowledge sharing sessions for customer's stakeholders.
- Improving documentation and public facing materials based on customer feedback.
- Overall, you're going to be one of the defining pieces of our team as we scale to thousands of customers over the next 18 months.
Requirements:
Prior experience in development, systems engineering, or DevOps (open source contributions are a plus).Strong written and verbal communication skillsable to clearly articulate technical concepts.
High energy, high ownership mindset, and a willingness to operate in ambiguity.
Based in or willing to relocate to San Francisco.
Bonus:
- Familiarity with secret management tools or developer security platforms.
- Solid understanding of developer workflows and/or DevSecOps infrastructure.
- Prior experience in a startup or fast-scaling environment.
- Past involvement in developer communities or public speaking (webinars, talks, etc.).Experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, DevRel).Experience supporting enterprise accounts and working with technical stakeholders.
- How You'll GrowIn this role, you'll be instrumental in shaping how Infisical scales and serves thousands of customers:
- Drive technical success across a fast-growing customer base.
- Influence the short and long-term product roadmap based on customer needs.
- Help build out the future customer success and go-to-market teams & functions.
Team, Values & Benefits:
Our team brings experience from companies like Figma, AWS, and Red Hat. We operate primarily as a remote team but maintain a strong presence in San Francisco, where we have an office. We also get together in person throughout the year for off-sites, conferences, and team gatherings. At Infisical, we offer competitive compensation, including both salary and equity options. Additional benefits, such as a lunch stipend and a work setup budget, are available with more details to be found on our careers page.
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