Desktop Technician

Contract Duration: 6+ Months Onsite Role Position Summary The Desktop Support Technician is responsible for providing first-level technical support and troubleshooting services to the personnel of the client BCC, including field stations, administrative offices, and mobile units. This role ensures that all desktop systems, laptops, peripheral devices, and specialized service software operate efficiently and reliably to support daily operations.

Key Responsibilities: Provide on-site and remote technical support to client staff for hardware, software, and network-related issues. Install, configure, and maintain desktop and laptop computers, printers, scanners, and mobile devices. Support specialized departmental applications and work with 3rd level support to resolve issues and test resolutions. Collaborate with other IT team members to ensure the integration of desktop systems with department-wide infrastructure and assess departmental needs. Maintain accurate inventory of IT assets and assist in tracking and/or locating assets for departmental facilities. Respond to and resolve help desk tickets in a timely and professional manner. Document procedures, configurations, and issue resolutions in a knowledge base. Assist with technology training and onboarding for desktop personnel. Participate in after-hours support rotation for critical systems.

Qualifications: RequiredHigh school diploma or GED. 2+ years of experience in desktop or technical support role. Strong knowledge of Windows operating systems, Microsoft Office 365, and network fundamentals. Effective communication and customer service skills. Must maintain a valid driver's license. Must be able to pass a level 3 background check.

Preferred: Associate degree, bachelor's degree, or certifications such as CompTIA A+, Network+, or Microsoft certifications. Experience working in a public service or government support environment. Familiarity with Dell computer systems and/or Service Now ticketing systems. Understanding of CJIS compliance, HIPPA and data security best practices. Occasionally work during evenings, weekends, or on-call shifts to support mission-critical systems. Ability to lift and move equipment (up to 50 lbs.) as needed. Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you're excited about this role but don't meet every requirement, we still encourage you to apply Join Us At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.