Desktop Support | Orlando, FL onsite | CIOP |
samprasoftOrlando (FL)
Desktop Support | Orlando, FL onsite | CIOP |
Posted 5 days ago
samprasoftOrlando (FL)
SENIORITY
Senior
About the role
Desktop Support
Position: Contract to Hire
Salary: 60K annually
Interview Process:
a. How many rounds? 2 or moreb. Video vs. phone? Teams videoc. How technical will the interviews be? Basic tech skills
Description:
Desktop services FL team member supporting the Orlando market.
Team structure:
- Desktop Services for WellMed, has over 50 techs in Texas and FL, this position in FL is inclusive of the FL Desktop Services team with 8 team members in 5 different markets.
- This position will make 2 team members in Orlando.
- Top 3 Skills:
- Good communication skills
- Ability to articulate IT troubleshooting with non-IT personnel, providers and medical staff
- Ability to work autonomously with little supervision and good documentation skills
- Minimum 3 years IT experience with 5 + preferred
Primary Responsibilities:
- Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
- Follow all escalation procedures according to service level agreement
- Use remote control tool (Bomgar) to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool (Service Now)
- Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
- Act as a technical resource to others to resolve problems, issues, errors or related
- Anticipate customer needs and proactively identifies solutions
Plan, prioritize, organize and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team.
Requirements:
- 3 or more years of experience with PC operating systems3 or more years of experience in a customer service role3 or more years of Technology Support experience
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- Experience with MS Office (including Word, Excel and PowerPoint) Assets
- Information Technology Certifications preferred
- Computing Technology Industry Association A+ Certification preferred
- Ideal candidate background: IT Field tech experience, in any discipline, medical/clinical support preferred. Must have own transportation and be willing to travel to multiple clinics in the area when needed. Experience that will set candidates apart: Any certifications
Travel:
Travel will be within the Orlando metro area to multiple clinics.
As issues come up the tech is expected to drive to the clinic and address the issue.
The Orlando market currently has 19 clinics, these will be divided between 2 techs, this candidate is one of them.
Travel is also required for new clinic acquisition work.
If this travel is over 100 miles a rental car is recommended and the tech will input a travel request in order for that to happen.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.