Director of Operations

Responsibilities: Model outstanding service to clients, including superior written, verbal, and other communication skills. Identify team member strengths and areas for improvement in leadership and management skills. Train, coach, and mentor team members to optimal service excellence. Interview, hire, and retain top-tier talent in a partnership with human resources to ensure staffing needs are met, turnover is controlled and decreasing year over year, and team members grow throughout the organization. On-board all team members to seamlessly integrate into the dynamic business environment while continuing to meet the business needs. Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed. Partner with operating owners and executive leadership to make operational decisions to benefit the dental Understand, analyze, and action plan key performance metrics to successfully lead and grow the multi-unit business within an assigned territory. Review operating performance results and take immediate steps to implement corrective action as needed, while creating and executing long-term strategic plans. Partner with dedicated corporate departments and executive team members to design sustainable and scalable programs. Organize all projects, initiatives, and programs via project charters; share updates at regular and timely meetings while tailoring the message to specific audiences. Assess practice needs and strategically plan to make improvements. Hold team members accountable for annual training requirements, performance reviews, and other company requirements.

Qualifications: Bachelor’s degree required.5+ years of upper-level management experience. Dental office management experience preferred. Detail-oriented with great organizational skills. Skilled in delegation and remote management. Excellent communication skills and the ability to communicate clearly with all levels of the organization are required. Specialty knowledge preferred. Must be able to travel up to 50% of the time. MB2 Dental Solutions, LLC is an equal opportunity employer.