Program Manager

Essential Functions: Facilitate the development of relationships with pharmaceutical manufacturers through strategic interaction with upper management and key decision-makers. Coordinate with clients to ensure the delivery of mutually beneficial services. Support the creation and implementation of business development strategies for healthcare hub services programs. Represent clients internally and coordinate with other departments to implement client systems, complete projects, and address ongoing service needs. Support regional and national accounts with exceptional customer service. Act as a dedicated resource for large or complex accounts. Serves as a primary contact for inbound calls, answers inquiries regarding submitted cases, follow-ups and other case related issues, assisting the MDOs. Produce marketing presentations to maximize interest in program services. Assist in growing existing assigned business contracts. Maintains the business rules document and ensures that all program staff are trained to meet the requirements. Assures that the program and program staff are meeting key SLAs as dictated by business rules. Support the implementation of launches and processes for new programs and services. Communicate with pharmaceutical manufacturer clients and their sales representatives as needed. Coordinate and participate in conference calls with manufacturer partners. Travel for client meetings, business, or industry events on an occasional basis.