Experienced Client Service Representative

Posted 3 days ago

vca animal hospitalsBrookline (MA)

Veterinary Assistants and Laboratory Animal Caretakers Veterinary Services

SENIORITY

Mid

SALARY

$21.00-$24.00

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About the role

VCA Brookline Animal is seeking an experienced client service representative to join our well established hospital and team. We are a six doctor, fast paced general medicine practice. We are located in the heart of Brookline, a mile from downtown Boston. The successful candidate will be a believer in the possibilities of high quality veterinary medicine, patient care, and customer service. Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment, have a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Skills and Qualifications:

Excellent knowledge of veterinary client service; at least 2 years of experience in the veterinary field.
Strong organizational skills.
Strong client relations and interpersonal skills.
Intermediate to expert computer skills.
Excellent oral and written communication skills.
Self-starter and team player.
The ability to integrate new information into problem-solving
High School Diploma/GED or equivalent
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Compassion for pets and people—as well as awareness and understanding of others' reactions
Scheduling flexibility to include days, nights, weekends and holidaysESSENTIAL FUNCTIONS:Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Triaging phone calls

Understanding and entering vaccine informationWAGE: $21.00-$24.00 depending on experienceBENEFITS:We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Physical Demands: Work is generally performed in an office environment. Ability to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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