Music & Arts seeks a full-time Senior Sales Associate to support our mission of advancing music education in our Hagerstown, MD retail store. In this student-focused role, you’ll guide customers through instrument purchases, rentals, repairs, and lesson enrollment, serving band and orchestra students, parents, and educators. Responsibilities include consultative sales, exceptional customer service, POS transactions, merchandising, and inventory support. You’ll collaborate with a friendly, performance-oriented team while helping the community access quality instruments and private lessons in a fast-paced, education-driven retail environment. Greet and assist students, parents, and educators, delivering consultative, education-focused service. Drive sales of instruments, accessories, and services to meet or exceed store goals. Promote and enroll customers in rentals, repairs, and private lesson programs. Operate POS systems, handle cash, and process transactions accurately. Maintain merchandising standards, signage, and product displays. Monitor stock levels and support inventory receiving, tagging, and organization. Support school service initiatives and community outreach events as needed. Resolve customer concerns and coordinate repairs or service orders. Collaborate with teammates to achieve store KPIs and uphold company culture. Stay current on product knowledge, promotions, and company programs. Retail sales Point-of-sale (POS) systems Customer service Product knowledge – musical instruments Inventory management Cash handling and reconciliation Merchandising and store presentation Cross-selling and upselling Lesson and rental program enrollment Basic MS Office or retail software Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Background in music performance, education, or band/orchestra preferred Knowledge of band and orchestra instruments Prior retail or customer service training
