Service Delivery Senior Analyst
accentureCharlotte (NC)
Service Delivery Senior Analyst
Posted today
accentureCharlotte (NC)
Bookkeeping, Accounting, and Auditing ClerksAdministrative Management and General Management Consulting Services
SENIORITY
Senior
About the role
Overview:
In this role you support the life cycle of an outsourced North American deal within Finance Operations. You will work closely with clients, cross-functional teams, and leadership to ensure service delivery, process improvements, and effective communication. You’ll apply strong customer service and detail orientation to maintain high service quality while leveraging data and digital tools to improve outcomes. The position blends relationship building with operational excellence in a fast-paced environment, offering meaningful impact through optimization and accountability. Compensation / Benefits medical, dental, vision, life, and long-term disability coverage 401(k) plan bonus opportunities paid holidays paid time off
Responsibilities:
Support outsourced deal lifecycle across business development, client orals, knowledge transfers, and service recovery Drive process improvements and maintain red journey customer support Develop support materials (training manuals, role aids, database views) and manage complex reporting (forecasting, budgeting, time-hour reporting) Ensure client responsibilities align with SOW/SLA; act as a contact for senior client representatives Identify and resolve complex issues; communicate plans and resolutions to leadership Engage in networking to expand team footprint and sell capabilities Maintain high-level customer service and proactive communication with citizens, colleagues, and leadership Achieve production metrics and contribute to team goals Leverage research, critical thinking, and collaboration for client options and solutions Protect client privacy while using multiple data sources and systems Handle escalations and document incidents with proper tracking and follow-up Identify opportunities to leverage AI, automation, and digital tools for service delivery and efficiency
Key requirements:
3 years Accounting experience 3 years ERP experience Minimum 2 years supporting customers in service delivery or related environments Experience with budgeting, reconciliations, and journal entries Month-end close processes and analysis experience Strong client relationship building and communication skills Ability to work independently, prioritize, and meet deadlines Experience with AI-enabled and digital tools to enhance productivity Strong interpersonal and written communication Organizational, multitasking, and time management skills Problem-solving and analytical thinking ERP systems Budgeting and forecasting Excel formulas and pivot tables
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