Senior Manager, Customer Escalations & Experience
remoteMillbrae (CA)
Senior Manager, Customer Escalations & Experience
Posted today
remoteMillbrae (CA)
SENIORITY
Senior
About the role
HighLevel is seeking a Manager, Customer Support - Escalations to lead a high-performing team handling complex customer escalations. You will own the escalations program, engage directly with customers in critical moments, and coordinate across Support, Success, Product, and Engineering to prevent friction and drive improvements. You will operate in a remote, global environment, guiding operations and ensuring measurable improvements in customer outcomes.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.