Customer Service Coordinator

Customer Service CoordinatorSalary: $45,000-$55,000 Why This Opportunity Stands Out: • Serve as the primary point of contact for customers and play a key role in delivering an exceptional customer experience • Gain exposure to multiple business functions, including Sales, Operations, and Finance • Build expertise in order management, quoting, invoicing, and account support • Opportunity to identify and implement process improvements that enhance efficiency and customer satisfaction • Work in a collaborative environment with strong cross-functional partnerships • Develop valuable experience with customer account management and business reporting • Enjoy a role with high visibility and direct impact on customer retention and service quality • Join an organization committed to continuous improvement and professional developmentKey Responsibilities for the Customer Service Coordinator: • Process customer orders, quotes, invoices, payments, and account-related requests • Respond to customer inquiries and resolve issues promptly and professionally • Partner with Sales and Operations to address customer needs and operational challenges • Maintain accurate customer account records and document customer interactions • Generate customer service reports and support process improvement initiatives • Update and maintain standard work procedures and related documentationQualifications for the Customer Service Coordinator: • High school diploma required; Associate degree preferred • 2+ years of customer service experience • Strong proficiency with Microsoft Office and Google Workspace applications • Experience with order processing, invoicing, customer account management, or manufacturing environments preferred