Customer Service Manager

Customer Service ManagerSalary: $75,000-$85,000 Location: Morgantown, WVWhy This Opportunity Stands Out: • Lead and influence the customer experience strategy across a growing organization • Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing • Drive process improvements that directly impact customer satisfaction and business performance • Play a key role in strengthening customer relationships and resolving complex issues • Gain exposure to manufacturing operations and ERP-driven business processes • Opportunity to mentor, develop, and lead a customer service team • Partner with cross-functional leaders to improve efficiency and service delivery • Competitive benefits package including health, dental, vision, PTO, 401(k), and company match • Stable leadership position with direct impact on customer retention and company growthKey Responsibilities for the Customer Service Manager: • Oversee daily customer service operations and team workflow • Manage customer inquiries related to orders, pricing, invoices, billing, and account management • Review and process customer orders while ensuring accurate account information • Resolve escalated customer concerns and implement service improvements • Collaborate with internal departments to address customer and operational challenges • Track service metrics, generate reports, and establish customer service goalsQualifications for the Customer Service Manager: • High school diploma required; Bachelor's degree preferred • 5+ years of customer service experience • Prior customer service leadership or management experience preferred • Experience with ERP systems in a manufacturing environment preferred • Proficiency with Microsoft Office and Google Workspace applications