Senior People Operations Coordinator, Claude Corps
$65,000 to $85,000
Apply (opens in a new tab)Senior People Operations Coordinator, Claude Corps
Posted yesterday
SENIORITY
Senior
SALARY
$65,000 to $85,000
About the role
- Coordinate fellow onboarding
- Manage onboarding for each cohort, including offer tracking, background checks, I-9 verification, employee information collection, HRIS setup in CoAdvantage, and benefits enrollment
- Track required employment steps and deadlines, ensuring fellows are ready to start on time and records are complete and accurate
- Maintain a centralized onboarding tracker, proactively identifying outstanding items, potential delays, and issues requiring escalation
- Coordinate with Finance on onboarding clearances and flag sensitive or compliance-related concerns to the Senior HR Business Partner
- Be the primary point of contact for fellows
- Serve as the primary point of contact for onboarding questions, providing timely, clear, and supportive communication
- Send onboarding instructions, reminders, and updates so fellows understand what to expect and what actions they need to take
- Resolve routine questions and coordinate with the appropriate HR partners on benefits, system issues, or policy-related matters
- Manage the HR inbox with care, discretion, and consistent follow-through
- Maintain systems and improve processes
- Keep employee records, onboarding trackers, process documentation, the Notion hub, and relevant Fellow Handbook resources accurate and up to date
- Support offboarding and ongoing employee record maintenance between onboarding cohorts
- Create clear, repeatable workflows that support larger cohorts and allow additional team members to step in when needed
- Use AI and automation to reduce repetitive work, improve efficiency, and maintain accuracy as the program grows
- Experience coordinating high-volume onboarding, people operations, or HR processes with time-sensitive requirements
- Familiarity with HRIS or PEO systems and the ability to learn new tools quickly
- Strong organizational skills and attention to detail, with experience maintaining accurate records, trackers, and deadlines
- Clear, warm communication skills and a commitment to creating a positive employee experience
- Sound judgment when handling confidential information, resolving questions, and escalating sensitive matters
- Experience using AI or automation tools to improve workflows and reduce manual work
- A proactive, service-oriented approach and the ability to manage competing priorities in a fast-paced environment
- Key Success Metrics
- Onboarding Readiness: Fellows complete required employment steps accurately and on time, with payroll and benefits information ready for their start dates
- Fellow Experience: Fellows receive clear instructions, timely updates, and responsive support throughout onboarding
- Operational Accuracy: Employee records and onboarding trackers remain current, with potential issues identified and communicated early
- Efficiency and Collaboration: Teams receive timely information, and onboarding processes become more consistent and efficient as cohorts grow
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
