Production Support Engineer | Malvern or Dallas | Contract
tech mirrorsDallas (TX)
Production Support Engineer | Malvern or Dallas | Contract
Posted 2 days ago
tech mirrorsDallas (TX)
SENIORITY
Junior
About the role
Production Support Engineer
Malvern or Dallas
Contract Provide 24/7 production support for security applications, ensuring system stability and uptime.
Monitor application performance, investigate alerts, and resolve incidents within SLA timelines.
Actively participate in major incident (MI) calls as L1.5/L2 support and drive issue resolution.
Perform root cause analysis (RCA) and implement fixes or workarounds to prevent recurrence.
Support security platforms including IAM, SSO, authentication, and monitoring tools (e.g., Splunk, Grafana, etc.).
Utilize Claude (AI) knowledge to assist in troubleshooting, analysis, and support optimization.
Maintain runbooks, knowledge base articles, and accurate incident documentation.
Ensure compliance with security standards, policies, and audit requirements.
Collaborate with cross-functional teams to resolve complex production issues
Skills: EIS : Product Support – Product Engineering
Experience Required: 6-8
Before you apply
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A number in mind
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Your notice period
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