Creative Lead, Experiential Marketing
$179,000.00-$269,000.00
Apply (opens in a new tab)Creative Lead, Experiential Marketing
Posted 11 days ago
SENIORITY
Manager
SALARY
$179,000.00-$269,000.00
About the role
- Own the design system for Zendesk's event architecture
- Define and steward a cohesive system of visual principles, templates, and components that scales across event types and channels.
- Translate brand strategy and event objectives into connected experiences across presentations, livestreams, and in-person environments.
- Set clear guidance and quality standards so internal teams and agency partners can apply the system consistently while making each event feel distinct.
- Deliver creative excellence at our flagship events
- Lead creative direction for Relate, Showcase, AI Summit, and other flagship events, translating event strategy into memorable customer experiences.
- Bring storytelling to life across the full attendee journey: demand generation, registration, in-person and digital experiences. Partner with the Experiential Marketing team and external agencies from concept through execution to ensure every detail meets a high creative bar.
- Lead through teamwork and creative partnership
- Build strong partnerships across Creative, Experiential Marketing, agencies, Communications, executive leaders, and business stakeholders to align the work around shared event goals.
- Create an environment of candor, respect, psychological safety, and constructive critique.
- Guide and mentor creative partners, share best practices, and help the broader team deliver its best work.
- Strong expertise in event branding with a focus on the customer experience
- Understanding of production processes
- Experience with brand activations and attendee engagement
- Experience with cross-functional group facilitation, creative ideation, executive engagement, and strategic concept development
- Strong business acumen skills, including financial literacy, executive presence, and project management
- Customer-obsession, entrepreneurial spirit, persistence, bias towards action and a well-rounded skill set
- Ability to translate complex business problems into inspiring creative opportunities
- Provide clear creative direction and feedback to internal creative team and agency partners
- Willingness to travel to site visits and/or on-site events
- Proven ability to work across timezones effectively
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
