Overview:
In this role you drive end-to-end sales operations outcomes for Life Sciences clients, combining strategy, analytics, and technology to strengthen commercial performance. You will lead workstreams, advise client teams, and deliver high-quality solutions that address heart-of-business issues amid evolving regulatory and market dynamics. The work blends cross-functional collaboration with innovative AI-enabled approaches to achieve measurable value. This is an opportunity to shape sales and service experiences at scale within a global context.
Responsibilities:
Define human-in-the-loop controls, access controls, auditability for AI-enabled solutions Lead discovery workshops, user story writing, process assessments, design sessions, demonstrations, and UAT Partner with business stakeholders, commercial leaders, IT teams, data scientists, architects, and implementation teams Establish solution roadmaps, implementation plans, adoption strategies, and measurable value cases Lead pre-sales activities including proposals, solution demonstrations, estimates, and client presentations Ensure solutions meet life sciences-specific requirements related to HCP/HCO data, field force structures, regulatory expectations, data privacy, and commercial compliance
Key requirements:
5+ years as Sales Operations SME in areas like sales forecasting, segmentation and targeting, territory design, call planning, dynamic targeting, and quota/incentive planning 5+ years hands-on experience in Sales Operations, Commercial Operations, CRM, business transformation, or technology implementation 2+ years experience with Salesforce, Veeva CRM, Microsoft Dynamics, Oracle CPQ, Salesforce Revenue Cloud, SAP CPQ, or similar platforms 2+ years experience in pharmaceutical, biotechnology, medical device, diagnostics, or healthcare commercial operations Bachelor’s degree in business, IS, CS, Engineering, Life Sciences, or related field or equivalent Effective written and verbal communication Relationship-building and stakeholder management Ability to lead projects or workstreams Salesforce Veeva CRM Microsoft Dynamics