Helpdesk Technician II
independent living systemsTallahassee (FL)
Helpdesk Technician II
Posted 10 days ago
independent living systemsTallahassee (FL)
SENIORITY
Mid
About the role
Helpdesk Technician IIWe are seeking a Helpdesk Technician II to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. The Helpdesk Technician II plays an essential role in ensuring the smooth operation of an organization's IT infrastructure by providing advanced technical support and troubleshooting assistance to end-users. This position involves diagnosing and resolving complex hardware, software, and network issues, often requiring a deeper understanding of IT systems than entry-level roles. The Helpdesk Technician II will act as a key liaison between users and IT departments, facilitating communication and ensuring timely resolution of technical problems. Additionally, the role expected to troubleshoot and resolve hardware and software issues, as well as provide excellent customer service. Ultimately, the Helpdesk Technician II’s main goal will be to ensure that all technical issues are resolved in a timely and efficient manner, minimizing downtime and maximizing productivity.
Minimum Qualifications:
- Associates degree 3 years of experience in a helpdesk or technical support role
- Strong knowledge of Microsoft Windows, imaging and hardware troubleshooting
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Relevant experience may substitute for the educational requirement on a year-for-year basis
Preferred Qualifications:
- Bachelor’s degree in Computer Science or related field
- Experience with Active Directory, Multifactor Authentication, and other related technologies
- Experience with remote desktop support toolsITIL certification, Comp TIA A+ or equivalent
- Experience in the Health Care Services industry
Responsibilities:
Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices.
Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications. Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking. Collaborate with senior IT staff to escalate unresolved issues.
Participate in ongoing training to stay current with healthcare IT systems and best practices.
Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.
Perform other duties as assigned.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.