Level 1 MSP Technician

Job Description: We are seeking a motivated Level 1 MSP Technician with a passion for technology, problem-solving, and customer service. This role involves providing front-line helpdesk support and hands‑on assistance with light infrastructure tasks, such as cabling, door access, and camera systems. You will play a critical role in ensuring smooth day‑to‑day operations and collaborating with clients to troubleshoot and resolve technical issues. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice. Helpdesk Support: Provide Level 1 technical support to end‑users, resolving hardware, software, and network‑related issues. Respond to and manage service tickets in a timely and professional manner. Assist in configuring and maintaining user accounts, permissions, and devices in Microsoft 365 environments. Troubleshoot basic issues with desktop systems, printers, and network connectivity.

Maintain compliance with company standards and best practices. Participate in on‑call support as needed.

Familiarity with helpdesk operations, including ticketing systems. Basic knowledge of networking concepts such as DNS, DHCP, and VLANs. Hands‑on experience with cabling, door access, or camera system installations. Strong troubleshooting and problem‑solving abilities. Excellent customer service, written, and verbal communication skills.

Experience working in an MSP environment.

Opportunities for career progression and professional development in a supportive environment. Access to cutting‑edge technology and tools, with the freedom to propose and implement innovative solutions. A dynamic and inclusive workplace culture that values diversity and fosters collaboration. Working Conditions and Physical Requirements: There are prolonged periods of sitting, standing, and working at a computer and on the phone with a headset. Must be able to lift 40 pounds comfortably. Velocity IQ Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Velocity IQ management complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Short‑Term Disability Insurance Life Insurance Paid time off Paid Holidays Bonus opportunities