eBilling Specialist
greenberg traurigPortland (ME)
eBilling Specialist
Posted 2 days ago
greenberg traurigPortland (ME)
SENIORITY
Senior
About the role
Overview:
In this role you will oversee electronic billing for firm clients, ensuring accurate, timely invoices and adherence to client guidelines. You will collaborate with attorneys, billing teams, and offices to resolve issues, manage rejections and budgets, and maintain eBilling requirements. The position blends process optimization with client service in a fast-paced environment, emphasizing accuracy, problem-solving, and cross-team coordination. A focus on leveraging AI insights to improve workflows adds strategic value to the firm's Revenue Management objectives. Compensation / Benefitscompetitive compensationexcellent benefits packageremote workinnovative and collaborative environment
Responsibilities:
- Onboard new clients onto eBilling platforms with setup, mapping, and data maintenance in eBillingHubSubmit electronic invoices per client guidelines and deadlines
- Monitor invoice status, manage rejections, reductions, and appeals for maximum recovery
- Investigate and resolve invoice discrepancies with attorneys, assistants, and client reps
- Identify and fix rejection codes and recurring issues to prevent future problems
- Maintain client billing requirements, rules, and vendor portal settings
- Submit accruals and budgets via third-party vendor systems as required
- Coordinate timekeeper approvals on vendor sites and align with local offices for smooth processing
- Generate and review billing reports to track submission status and client trends
- Provide guidance on procedures and client requirements to internal staff
- Ensure adherence to firm policies and client standards
- Be available for onsite trainings, overtime, and travel as needed
Key requirements:
- Bachelor's degree in any field or equivalent experience preferred
- At least 2 years of experience in legal billing or eBilling in a law firm or professional services environment
- Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix)
- Aderant, eBillingHub and/or Elite experience preferred
- Strong Windows-based software skills (Word, Excel, Outlook)
- Basic understanding of AI concepts and willingness to learn AI platforms for workflow enhancement
- Excellent communication and teamwork abilities
- Ability to work under pressure and manage multiple complex tasksstrong communicationproblem-solvingattention to detaile
- Billing platforms (Legal Tracker, BillingPoint, CounselLink, Tymetrix)
- Aderant, eBillingHub, Elite
- Microsoft Word, Excel, Outlook
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