Lead Salesforce Developer

Salesforce Engineering Manager As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process. The Salesforce Engineering Manager is responsible for the design and implementation of applications and enhancements that support Marriott Vacations Worldwide (MVW). Collaborates with MVW's Global Technology (GT) functional teams to design, promote, and deliver innovative solutions using various Salesforce technologies. Collaborates with vendors and managed service provider (MSP) partners for projects and processes. Provides level 3 incident and service request support. Guides level 1 and level 2 associates and MSP representatives. Expected Contributions: Contributes to team, department and/or business results by performing complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones. Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk. Assists more senior associates in achieving business results by: identifying opportunities to enhance the effectiveness of business processes. Participating in setting department operating plans. Achieving results against budget within scope of responsibility. Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge. Performs other duties as appropriate. Specific Expected Contributions: Partners with Business Analysts and Architects to understand the desired new features or business capabilities needed. Translates business requirements and architectural direction documents into technical solution documents and diagrams that contribute to an overall bid package. Technical solution documents and diagrams serve as the blueprint of what will be developed (coded) by the supplier. Works with others to review/develop supplier bids and proposed work orders. Reviews technical designs from the supplier or develops solution engineering documents as needed. Provides oversight and approval of supplier developed designs and test plans. Works closely with Project Delivery roles to establish overall project management measures and delivery requirements. Reviews supplier work product to ensure alignment to approved design specifications and that delivered solution aligns to MVW policy and MVW Application Development best practices. As needed, provides advanced support (level 3) during production incidents to reduce the outage and shares knowledge with Supplier to allow Supplier to resolve future issues independently. Contributes to MVW Best Practices Library by creating or enhancing standards. Performs other similar duties as assigned.