Customer Support Specialist
vmc groupHouston (TX)
Customer Support Specialist
Posted 6 days ago
vmc groupHouston (TX)
SENIORITY
Junior
About the role
Customer Support Specialist The Customer Support Specialist reports directly to the Sr. Customer Service Manager and plays a key role in building and maintaining strong customer relationships. This position supports both internal teams and the OEM network by managing orders, responding to inquiries, and ensuring timely and accurate communication. The ideal candidate leverages technology and cross-functional collaboration to deliver exceptional customer service and support.
Responsibilities:
- Build and maintain strong relationships with customers to support business growth and ensure a positive customer experience
- Respond to customer inquiries in a timely and professional manner
- Proactively communicate production updates, delays, or changes to customers
- Provide pricing information as needed
- Demonstrate a strong sense of urgency based on customer needs
- Collaborate effectively with internal teams and support external customers
- Accurately document customer changes and coordinate updates through production
- Escalate issues and involve appropriate departments when necessary
- Manage day-to-day activities for assigned accounts, serving as a liaison between customers and internal departments (Quality, Engineering, Manufacturing)
- Process and verify purchase orders for accuracy
- Estimate delivery timelines based on lead times and track orders throughout production
- Monitor production status to support communication around fulfillment, shipping, and logistics
- Maintain accurate and up-to-date records within CRM and ERP systems
- Run daily reports to track order status and take appropriate action
- Manage communication through shared inboxes for customer inquiries
- Perform account maintenance, including customer portal management
Requirements
Core Competencies:
- Strong interpersonal skills with a proactive, customer-focused approach
- Excellent verbal and written communication skills
- Exceptional organization and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office, CRM, and ERP systems
Minimum Requirements:
12 years of customer service experience preferred High school diploma or equivalent required; Associate's degree (AA) a plusAt least 1 year of administrative experience in a manufacturing environment preferred Experience with ERP systems (e.g., Epicor or similar) is a plusAt VMC Group and companies we believe in supporting our employees both professionally and personally. When you join our team, you gain more than just a job you gain access to a range of benefits designed to promote your well-being, growth, and financial security. Health, dental and vision insurance 401K with company match Life Insurance Flexible Spending Accounts Generous annual time off policy12 Company-Paid holidaysA Solid Wellness Program to support your personal health goals Professional development opportunities Join our team and build a rewarding career where your contributions are valued and your growth is supported. Be a part of a fast-growing, technology-driven manufacturing company.
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