Skip to main content

Director of Patient Experience & Service Recovery

Posted yesterday

university of texas southwestern medical centerDallas (TX)

SENIORITY

Manager

Apply (opens in a new tab)

About the role

UT Southwestern Medical Center in Dallas seeks a Director of the Patient Assistance Office to lead the health system’s patient service recovery program. You will oversee intake, triage, tracking, and resolution of patient complaints across all clinical sites, partnering with risk management and compliance. The role requires a Bachelor's in Business or related field, 7+ years in patient assistance or service recovery with 3+ years in leadership, and strong communication, analytics, and

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

More like this