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David Careers

Help Desk/Desktop Support Analyst Job in Philadelphia, PA | Robert Half

Posted yesterday

robert halfCoatesville (PA)
Computer User Support SpecialistsTemporary Help Services

SENIORITY

Junior

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About the role

Help Desk/Desktop Support Analyst We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for a retail environment in Philadelphia, Pennsylvania. This long-term contract opportunity is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining smooth desktop operations. The position focuses on hands-on troubleshooting, user account support, and timely response to service requests across Microsoft-based systems.
Responsibilities:
  • Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by end users
  • Diagnose and resolve common hardware, software, and operating system problems with a focus on efficient service restoration
  • Manage user account tasks within Active Directory, including access support and routine account maintenance
  • Respond to and track service desk tickets, ensuring updates are documented clearly and issues are closed in a timely manner
  • Install, configure, and support Microsoft Windows 10 environments across employee workstations
  • Escalate more complex incidents when needed while maintaining communication with users throughout the support process

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