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Engineer and support Telemedicine devices.. Must understand Single Sign On and how this integrates with CitrixPosition Qualifications/RequirementsEducation: Bachelor's degree in computer science preferred Previous Experience: 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.. Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired) Valid state Driver's License for travel to satellite offices and offsite meetings.
Job Title: Remote Call Center Agent. You’ll be handling inbound calls, assisting customers with account-related inquiries, guiding them through simple troubleshooting steps, and ensuring they feel heard and supported.. Take inbound calls from customers to provide assistance with general inquiries and account support. No experience required—comprehensive training will be provided to help you succeed. 100% remote position – enjoy the convenience of working from home
Provide Tier 1/Tier 2 support post-implementation.. Associate’s or Bachelor’s in IT or related field.. 3–5 years in technical support or software maintenance.. Experience with ticketing systems (e.g., ServiceNow, Zendesk).. Familiarity with cloud-based support tools and remote diagnostics
3+ years of inbound call center experience.. 1+ year of remote work experience, preferably in a finance/banking/payments environment.. Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc. Primary work will come from inbound calls, outbound calls, and email support requests.. Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
Description JOB DESCRIPTION The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.. A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time.. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”. Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Medical Customer Service RepLHH Recruitment Solutions is hiring a Medical Customer Service Rep for our healthcare client located in Spokane, WA. This role will be a contract opportunity for our client expected to go through the end of the year.. This role will assist our client's members with enrollment into their insurance plans and assist with general inquiries and questions.. This will be a high-volume, inbound call center type role and interested candidates need to be comfortable with phone correspondence.. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Eagle Habor, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Manager.. The Call Center Manager is the deputy to the Call Center Supervisor and helps facilitate the workflow of client deliverables through the other resources on the team.. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Maintain communications with ECCO supervisor staff in addition to personnel at CPD HQ to create and maintain efficient process; address emerging technical and administrative issues; and maintain situational awareness of issues affecting call responses.. Ensure Quality Assurance metrics are in place and facilitate proper reporting to the government Ensure all ECCO SOP’s are update as needed and SOP’s are created for any new programs or lines of business.. Additional duties as assigned by the COR in association with the ECCO Position Requirements: Bachelor’s Degree and five years of experience; or a Master’s Degree with four years of experience; or an Associate’s Degree with eight years of related experience; or ten years of related experience with no degree A minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data.
The Customer Service Representative III for Optima Tax Relief, LLC ("Optima") is located in the Santa Ana, California office and reports to the Customer Service III Team Lead. The Customer Service Team aims to provide Optima clients with an excellent experience to continue to build value and confidence in the Optima brand.. This role is relied upon to answer inbound calls from clients for status updates.. This role must also champion Optima's culture and Core Values and help to deliver the best customer experience.. Respond to inquiries from existing clients and receive inbound calls for status updates.. Act as liaison between client and the Case Manager or the Tax Preparer assigned.
We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes.. We are seeking a seasonal, full-time Service Advisor for our Seattle location.. Our Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience.. Working knowledge of apps (Shopify, Zendesk) and cloud based software (Google suite). Gained superior product knowledge to effectively educate customers and advise appropriate level of parts and service
Job Title:Call Center Agent. We are seeking a motivated and dedicated Call Center Agent to join our dynamic team.. As a Call Center Agent, you will play a critical role in managing customer interactions and ensuring that their needs are met efficiently and effectively.. Familiarity with customer relationship management (CRM) systems is an advantage.. Employee wellness programs
The Customer Service Supervisor will be primarily responsible to ensure the daily operation of the CM Shredders Aftermarket Center of Excellence, (COE) team member performance.. Customer Service Supervisor will exhibit an emphasis to service customer requests per established KPI's while identifying/implementing programs designed to grow CM Shredders profitability as directed by senior leadership.. Strong experience in troubleshooting, diagnosing, and commissioning heavy machinery systems with electric, hydraulic, and large motor drive systems.. Provide leadership and active performance management through weekly coaching, Monthly/Quarterly feedback and ongoing support for development planning and employee enablement.. Engage with Aftermarket Field Service as required to ensure the timely delivery of all field service requests for assistance.
This tech start up is on a mission to revolutionize supply chains in retail, food service, logistics, and grocery.. Leveraging the power of AI, computer vision, and augmented reality, they enable automated inventory counts.. As a frontline support representative, you will handle incoming customer issues, troubleshoot technical problems, and ensure proper ticket handling and resolution.. Troubleshoot technical issues, identify root causes, and provide step-by-step resolutions.. Experience with ticketing systems (Jira, Zendesk, or similar) and CRM tools.
The Pixelogic Internship is a paid position at $18/hr.. In this role, you will develop in the technical support and support processes for all facets of the operation.. Your work will be hands on and the skills acquired in this role are transferable to any entry level IT Technical Support role.. Across the twelve weeks you will follow a curriculum that incorporates planned learning experiences through the Pixelogic LMS, in-person coaching, and application.. Install, configure, and maintain desktop/laptop computers and mobile devices
As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers.. PRIMARY RESPONSIBILITIES Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively.. Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance.. Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller.. Experience with Zendesk or another ticketing system.
Job Title: Network Support Engineer (MSP) Job Overview: As a Network Support Engineer in a Managed Service Provider (MSP) environment, you will be responsible for providing network administration, support, and troubleshooting to a variety of clients across different industries.. Network Security:Implement and manage security protocols and systems, including firewalls, IDS/IPS, and other security tools.. Proficiency in configuring and troubleshooting network devices from vendors such as Cisco, Juniper, Fortinet, or Palo Alto. Experience with SD-WAN and cloud networking solutions (e.g., AWS, Azure).. Preferred Certifications: Cisco Certified Network Associate (CCNA) or higher (e.g., CCNP).. CompTIA Network+ or Security+.
CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment.. For over 40 years, we’ve led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.. Handle parts order calls and emails including part look up, part identification and part order processing.. Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.. Preferred: Building Automation/Controls Experience Benefits: Medical, dental and vision insurance Disability & life insurance based upon election of medical insurance Paid holidays, vacation, and sick days based upon tenure 401k with employer match Flexible spending account (FSA) Tenure awards $2,000 sign-on bonus Salary: Competitive base salary with monthly bonus based on productivity and profits.
DescriptionLocation: Charlotte, NCCompany: Unilux BrandJob Description: Unilux Brand We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team.. As a vital member of our customer service division, you will play an essential role in ensuring customer satisfaction by providing timely and effective assistance to our clients.. This position involves interacting with customers via phone, addressing inquiries, and resolving issues efficiently while maintaining a positive and professional demeanor.. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
We are seeking a knowledgeable and customer-focused Generator Technical Support Specialist to join our team.. The Generator Technical Support Specialist position is divided into two roles.. The second role extends support to both the FAA and GSA by handling quote requests, managing orders from these accounts, and delivering technical pre-sales assistance.. The Standby Generator Technical Support Specialist acts as a factory point of contact to support and coordinate day-to-day activities, resolve technical matters, and administer corporate accounts contracts in the government market segment.. Provide phone, email, and/or live chat support to customers and field technicians regarding generator installation, operation, maintenance, and troubleshooting.
We're not just another roofing company; we're innovators in the industry, combining technology, customer care, and top-tier craftsmanship to deliver roofing solutions that stand the test of time.. As a Call Center Sales Representative, you'll be the first point of contact for potential clients, playing a crucial role in connecting them with our expert team to close sales and deliver the best roofing service in the area.. Contact prospective customers via phone, email, and text to schedule roofing consultations. Tech-savvy individuals who are comfortable navigating CRM systems and modern communication tools. Prior role as a Call Center Sales Representative, general sales or customer service experience is a plus Ready to Launch Your Career?
Technical Support Specialist. X-Bow Systems is seeking a skilled Technical Support Specialist to manage and stage enterprise IT equipment, provide first-level troubleshooting for IT support tickets, and oversee mobile device management for PCs, Macs, iOS, and Android devices.. This role will also support the asset management program, including tracking, assigning, updating, and cataloging inventory, as well as managing device life cycles.. Preferred experience with Microsoft Intune is a plus.. Experience with Microsoft Intune or other MDM platforms.