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Call Center Representative (Onsite) Training Starts April 28th , 2025.. As a Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Provide calm conflict resolution and problem resolution for frustrated customers. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Adecco Permanent Recruitment is seeking a Technical Support Team Lead for a Call Center in the Greensboro, North Carolina market.. Qualified candidates for this position will have 2-5 years of experience as a Customer Support Team Lead, in addition to experience implementing automation processes to improve the performance of Customer Service Representatives.. Leading a Customer Support team of team of Supplier Relations Specialist, Supplier Relations Analyst, Statement Analyst, and SRS Support Team. Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:. Los Angeles County Fair Chance Ordinance for Employers
Retail Customer Service/Tech Support, is it time to take that next big career step?. Let Vaco serve as your advocate in presenting you to our top clients who are looking for Retail Customer Service/Tech Support. If you have a background in tech support and are looking to move your career forward, let Vaco open the door for you. Demonstrate consistent proficiency in call center and face to face communication skills including resolving customer questions, complaints and billing inquiries with utmost courtesy and professionalism. Provide Tier 1 technical support to include basic service troubleshooting up to and including rebooting equipment.
Cloud Support Services.. Cloud Platforms: Proficient in AWS, Azure, and/or Google Cloud Platform. Support Tools: Experienced with various support tools and ticketing systems like Zendesk, ServiceNow, and JIRA. Problem-Solving: Strong analytical skills to help learners troubleshoot and resolve common cloud support issues. Visualization Tools: Experienced with Tableau, Power BI, and Google Data Studio.
ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area.. You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support.. Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile methodologies. Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word. Help Desk Institute (HDI) Certification - Support Center Manager
Client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications.. Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred). US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Exclusive Opportunities : As a leading Recruitment Process Outsourcing (RPO) and Executive Search provider, we know about job openings before they become public.. We also have direct access to the company’s hiring managers and serve as their exclusive and in-house recruiter.. By sharing and uploading your resume, you can gain access to a wide range of job openings in leading call center companies.. Call Center Professionals : Whether you’re in customer service, technical support, sales, or management, we want to hear from you!. Common Job Titles : We frequently fill positions such as Customer Service Representative, Technical Support Specialist, Call Center Manager, Sales Representative, and more.
Document all customer interactions and resolutions comprehensively in Zendesk and other FSMB systems.. Channel Response Times: Meet or exceed defined SLAs for email, chat, phone, and social media.. First Contact Resolution (FCR): Achieve high resolution rates during the initial interaction.. Our hybrid work model combines the flexibility of work-from-home days with the benefits of in-office collaboration.. Engaging Culture: Fun departmental competitions, potluck lunches, and seasonal events like Halloween decorating contests.
Benefitting from a campus community that embraces and learns from the richness of its members' myriad lived experiences, Cal Poly Pomona is alive with academic, social, and volunteer and career development opportunities.. As an inclusive polytechnic university, Cal Poly Pomona cultivates success through experiential learning, discovery, and innovation.. Social Mobility Cal Poly Pomona’s success in admitting and graduating students from lower-economic backgrounds is also receiving attention.. Dr. Coley, the first woman to be named president of Cal Poly Pomona, ushered in a new era of strategic leadership for the campus, establishing a vision for Cal Poly Pomona as a model for an inclusive polytechnic university that inspires creativity, discovery, and innovation, embraces local and global challenges, and transforms lives.. Provide referrals to and/or offering a range of options for addressing issues and concerns, such as facilitated conversations, conflict coaching, restorative justice circling, alternative dispute resolution, informal climate assessments, and mediation.
JOB DESCRIPTION Under the supervision of the IT Operations Supervisor, the Service Desk Analyst I ensures proper computer operation so that end users can accomplish business tasks.. The Service Desk Analyst I will primarily be tasked with providing support, including walk-ins, over-the-phone support, screen sharing or remote control, live chat support, or email support.. General IT Service Desk Experience is preferred.. Experience working in Casino or Gaming industry is preferred.. Certificates/Licenses/Registrations At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business.. The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement.. Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.. Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries
Job Title: Call Center / Customer Service IV. Responsibilities include determining the client’s issue, offer possible solutions or providing follow-up as needed.. Typically has a High School diploma and customer service or call center experience.. service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.. Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
The Workforce Planning Analyst is responsible for various forecasting, staffing, scheduling, and real-time queue management duties within the Call Center (TRC - Traveler Relations Center).. The Workforce Planning Analyst is responsible for forecasting workload and applying the appropriate resources to handle the workload within intended service levels.. Support TRC Staffing Plan for all areas (Sales/CS) with a focus on 50 min/35 min TPC Team & Weekends. Drive TRC Service Metrics Goals. Experience with workforce management and data analysis tools (i.e., Genesys, Tableau)
We are seeking a dedicated and enthusiastic Printing Estimator/Customer Service Representative to join our team.. Estimate jobs through our printing software, follow up and enter orders. Assist with outbound calling to follow up on customer inquiries or issues.. Excellent verbal and written communication abilities in English; bilingual skills are a plus.. Experience in print estimating and client services or customer support roles is preferred.
Located in the vibrant city of Phoenix, Arizona, we are seeking a dedicated and passionate Customer Service Representative who thrives in a face-to-face, dynamic environment.. As a valued member of our team, you will play a critical role in delivering top-notch service, ensuring each client interaction reflects our commitment to excellence.. Communication Skills: Excellent speaking and listening skills are necessary for effective client engagement.. Customer-centric: A strong commitment to delivering exceptional service and customer satisfaction.. Location: Must be able to work on-site in Phoenix, Arizona.
Located in the heart of Orlando, Florida, our team prides itself on delivering personalized solutions and guidance to meet the unique needs of each customer.. We are currently seeking a dedicated Insurance Customer Service Representative to join our team.. In this role, you will be the first point of contact for our clients, assisting them with policy inquiries, claims processing, and general insurance questions.. bi-weekly team meeting. Working as an Allstate agent the last twenty years I have grown my agency and am honored to have two locations in Orlando.
HYBRID Position in Jupiter, Florida: Remote Work possible after successfully completing 3 months in office training!. Starting Rate at $17.00 per hour, with increased rate for bilingual french speaking representatives of $18.00 per hour. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs.. Identify customers' needs, clarify information, and provide direct support or guidance toward to resolution. Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team.. Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.. Answer incoming phone calls on the first ring.. Thoroughly understand and follow all underwriting, rating and compliance requirements.. Property & Casualty insurance license is required.
Reports To: Customer Service Manager. Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.. Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.. Education: High school diploma or equivalent required; college degree is a plus.. Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
The Workforce Planning Analyst is responsible for various forecasting, staffing, scheduling, and real-time queue management duties within the Call Center (TRC - Traveler Relations Center).. The Workforce Planning Analyst is responsible for forecasting workload and applying the appropriate resources to handle the workload within intended service levels.. Support TRC Staffing Plan for all areas (Sales/CS) with a focus on 50 min/35 min TPC Team & Weekends. Drive TRC Service Metrics Goals. Experience with workforce management and data analysis tools (i.e., Genesys, Tableau)