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The Technical Support Manager will oversee the Technical Support Team for DriSteem and Anden, which provides service to our customers for field service resolutions and installation inquiries. Meet at least once a week with the Technical Support Team to review open cases, recent events, reoccurring product issues, potential problem jobs, travel plans, and corporate and department KPIs. Ensure that field issue data and communications are collected promptly, recorded accurately, and updated in the Customer Service Management (CSM) tool. Proven ability to troubleshoot commercial HVAC equipment, commercial water treatment systems, and controls installation issues. Knowledge and experience with Building Automation Systems that include (Modbus, BACnet, and LonTalk).
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.. Competitive pay with daily pay options available. Benefits, Supplemental Plans, EAP, and 401K participation. Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.. Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry.. We are seeking a dedicated and results-driven Customer Service Manager to lead and support a dynamic call center team.. The Customer Service Manager will be responsible for hiring, training, coaching and developing customer service representatives, senior representatives, and team leads while implementing strategies to optimize team performance and productivity.. Remote work is not available.. Assign and evaluate work based on daily attendance, ticket volume, and call/chat demand.
These are just a few words that describe the Call Center Agent.. Resolve customer problems such as: debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions.. Perform a variety of transactions on the customer's behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders.. Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We are looking for an individual with a background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, OneDrive, etc. Our IT department is seeking a dedicated IT Desktop Support Associate to join our team on a full-time basis.. User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data.. Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades.. Prior experience or coursework related to IT help desk, desktop support, or systems administration is a plus
The Office of Apprenticeships & School-to-Work Programs is housed in the Division of Strategic Initiatives and Community Engagement at Community College of Philadelphia (the College). CCP’s Strategic Plan affirms the College’s long-standing commitment to quality, access, affordability and upward mobility while including an emphasis on diversity, equity and inclusion. Teaching faculty are an integral part of the larger Academic and Student Success Division at CCP including Workforce Development or Career Training. As a minority-serving institution, CCP faculty contribute significantly to our collective efforts to improve student success and eliminate racial equity gaps through the utilization of inclusive and high-quality teaching practices. Incorporate instructional technology to support the learning process.
Technical Support Technician (Remote) Covetrus Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes.. JOB SUMMARY The Technical Support Technician is a customer support and technical resource for users of Covetrus Practice Information Management Software systems.. RESPONSIBILITIES Answers and processes incoming tech support contacts effectively and efficiently to optimize customer experience.. Veterinary industry, Veterinary Tech, and/or veterinary clinic experience is most highly preferred.. Customer service experience within a high-volume customer contact position, whether in-person or within an inbound customer contact center, a plus.
The role of Associate Specialist, Desktop Support is an integral technical role responsible for providing frontline support and assistance to end users for desktop computing issues.. Assisting in the administration of desktop systems, including software updates, patch management, antivirus management, and system backups, to ensure system integrity and security.. Collaborating with other support teams, such as network support, application support, and help desk support, to coordinate resolution efforts and ensure timely response to user-reported issues.. Basic technical knowledge of desktop hardware, software, operating systems (Windows, macOS), and common productivity applications.. Certification in desktop support or ITIL Foundation certification is a plus.
Process returns, including providing shipping labels, checking returns, and issuing refunds.. Previous B2B or B2C customer service experience in an office setting required.. Flexible and willing to assist with various tasks in a small office.. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Lead a team of Maintenance Mechanics & Electricians in predictive & preventative maintenance and machine repair.. Responsible for the development, implementation and day to day supervision of maintenance systems, processes and documentation associated with efficient and High Performing Manufacturing Organizations (Prevention and Predictive Maintenance, TPM, SOP’s, Safety, etc. Provide long term solutions and day-to-day support to all operating teams having issues with troubleshooting, problem analysis, equipment failures, etc.. Technical skills in mechanical and electrical repair is required; knowledge in any of the following is a plus: PLCs, instrumentation, hydraulics, pneumatics, pumps, motors, and support equipment: ammonia refrigeration, high pressure boiler, compressed air.. Thorough knowledge of maintenance systems, work order processes, preventive/ predictive maintenance, TPM, inventory and scheduling software, preferred.
Lead a team of Maintenance Mechanics & Electricians in predictive & preventative maintenance and machine repair.. Responsible for the development, implementation and day to day supervision of maintenance systems, processes and documentation associated with efficient and High Performing Manufacturing Organizations (Prevention and Predictive Maintenance, TPM, SOP’s, Safety,.. Provide long term solutions and day-to-day support to all operating teams having issues with troubleshooting, problem analysis, equipment failures, etc.. Technical skills in mechanical and electrical repair is required; knowledge in any of the following is a plus: PLCs, instrumentation, hydraulics, pneumatics, pumps, motors, and support equipment: ammonia refrigeration, high pressure boiler, compressed air.. Thorough knowledge of maintenance systems, work order processes, preventive/ predictive maintenance, TPM, inventory and scheduling software, preferred.
We are seeking a dynamic and sports-minded individual to join our team as an Entry Level Customer Service Associate.. Maintain accurate customer records and ensure data integrity within the CRM system.. Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.. Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy.. Proficiency in using customer support software, CRM systems, and standard office applications.
Lead a team of Maintenance Mechanics & Electricians in predictive & preventative maintenance and machine repair.. Responsible for the development, implementation and day to day supervision of maintenance systems, processes and documentation associated with efficient and High Performing Manufacturing Organizations (Prevention and Predictive Maintenance, TPM, SOP’s, Safety, etc. Provide long term solutions and day-to-day support to all operating teams having issues with troubleshooting, problem analysis, equipment failures, etc.. Technical skills in mechanical and electrical repair is required; knowledge in any of the following is a plus: PLCs, instrumentation, hydraulics, pneumatics, pumps, motors, and support equipment: ammonia refrigeration, high pressure boiler, compressed air.. Thorough knowledge of maintenance systems, work order processes, preventive/ predictive maintenance, TPM, inventory and scheduling software, preferred.
Lead a team of Maintenance Mechanics & Electricians in predictive & preventative maintenance and machine repair.. Responsible for the development, implementation and day to day supervision of maintenance systems, processes and documentation associated with efficient and High Performing Manufacturing Organizations (Prevention and Predictive Maintenance, TPM, SOP’s, Safety, etc. Provide long term solutions and day-to-day support to all operating teams having issues with troubleshooting, problem analysis, equipment failures, etc.. Technical skills in mechanical and electrical repair is required; knowledge in any of the following is a plus: PLCs, instrumentation, hydraulics, pneumatics, pumps, motors, and support equipment: ammonia refrigeration, high pressure boiler, compressed air.. Thorough knowledge of maintenance systems, work order processes, preventive/ predictive maintenance, TPM, inventory and scheduling software, preferred.
Attract and serve customers by providing product and service information through community outreach and marketing promotions!. Open customer accounts by recording account information.. Recommend potential products or services to management by collecting customer information and analyzing customer needs.. Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking Some Reasons Why We're Excited!. This is an in-office position that is set to start immediately, so we are looking for an individual that is local to New Hyde Park and able to start in 1-2 weeks.
Responsibilities include utilizing several computer applications to process and ship orders, along with answering customer phone, chat, and email inquiries.. (no face-to-face with customers) Various other tasks, as needed.. Strong organizational skills with the ability to multi-task. Attention to detail and problem-solving skills. Accounting experience and/or inventory management experience a plus
Lead a team of Maintenance Mechanics & Electricians in predictive & preventative maintenance and machine repair.. Responsible for the development, implementation and day to day supervision of maintenance systems, processes and documentation associated with efficient and High Performing Manufacturing Organizations (Prevention and Predictive Maintenance, TPM, SOP’s, Safety, etc. Provide long term solutions and day-to-day support to all operating teams having issues with troubleshooting, problem analysis, equipment failures, etc.. Technical skills in mechanical and electrical repair is required; knowledge in any of the following is a plus: PLCs, instrumentation, hydraulics, pneumatics, pumps, motors, and support equipment: ammonia refrigeration, high pressure boiler, compressed air.. Thorough knowledge of maintenance systems, work order processes, preventive/ predictive maintenance, TPM, inventory and scheduling software, preferred.
We are looking for an Experienced Insurance Customer Service Representative to join our growing team.. As an Allstate agency, we provide the best-personalized coverage for each client's unique needs.. Review all documentation from underwriting, new business endorsements, and compliance documents.. 1+ years of experience working in an Allstate agency.. Ability to work independently with minimal supervision while contributing to the success of the team.
Lead a team of Maintenance Mechanics & Electricians in predictive & preventative maintenance and machine repair.. Responsible for the development, implementation and day to day supervision of maintenance systems, processes and documentation associated with efficient and High Performing Manufacturing Organizations (Prevention and Predictive Maintenance, TPM, SOP’s, Safety, etc. Provide long term solutions and day-to-day support to all operating teams having issues with troubleshooting, problem analysis, equipment failures, etc.. Technical skills in mechanical and electrical repair is required; knowledge in any of the following is a plus: PLCs, instrumentation, hydraulics, pneumatics, pumps, motors, and support equipment: ammonia refrigeration, high pressure boiler, compressed air.. Thorough knowledge of maintenance systems, work order processes, preventive/ predictive maintenance, TPM, inventory and scheduling software, preferred.
Lead a team of Maintenance Mechanics & Electricians in predictive & preventative maintenance and machine repair.. Responsible for the development, implementation and day to day supervision of maintenance systems, processes and documentation associated with efficient and High Performing Manufacturing Organizations (Prevention and Predictive Maintenance, TPM, SOP’s, Safety, etc. Provide long term solutions and day-to-day support to all operating teams having issues with troubleshooting, problem analysis, equipment failures, etc.. Technical skills in mechanical and electrical repair is required; knowledge in any of the following is a plus: PLCs, instrumentation, hydraulics, pneumatics, pumps, motors, and support equipment: ammonia refrigeration, high pressure boiler, compressed air.. Thorough knowledge of maintenance systems, work order processes, preventive/ predictive maintenance, TPM, inventory and scheduling software, preferred.