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This role is part-time and fully in office - may be some opportunity for hybrid work after the first couple of months.. Submit refund and receipt requests for approval and processing. Contribute to periodic audits and updates of all company forms, handbooks, web content, and other content published by the organization. Experience with both online and phone support. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary.. Problem-solving comes naturally to customer care specialists.. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints.. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Royal Home Care Services, Inc. is looking for a customer service representative to join our team in our Lehigh County office.. The ideal candidate will be bilingual, and play a pivoted role in communication between clients, caregivers, and management.. 1-2 years of proven experience in supporting client success. Efficient in Word and Excel, Dropbox, and other platforms. Experience with the HHA Exchange platform helpful
Experienced Call Center Agent - Join a Winning HVAC & Plumbing Team!. Are you an experienced call center agent who knows how to book calls, connect with customers, and make every conversation count ?. Answer inbound calls from customers looking for HVAC and plumbing services - book the call,Selling club memberships , solving their problems, and WOW them with great service.. 1+ years of call center experience , preferably in HVAC, plumbing, or home services. Service Titan experience
Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security.. Experience with third-party endpoint management tools (e.g. Tanium, SCCM, JAMF). Experience with ITSM software (e.g. Jira Service Management, Zendesk, Spiceworks). Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables.. The goal is to enable rapid protein access to life science researchers around the world.. Reporting to the Head of Customer and Technical Support, the Senior Technical Support Specialist will provide advanced troubleshooting and technical guidance to customers.. Master’s degree in Molecular Biology, Biochemistry, Biotechnology, or a related field.. Hands-on experience with microfluidics
In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status. Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office. Willing to learn, adapt and evolve with the team and company and develop new skills quickly.. Able to listen with solid analytical, problem-solving, and trouble-shooting skills with capability to solve complex problems.. Experience in one or more ticketing, CRM, billing, ordering, scheduling, phone systems; Microsoft Dynamics a plus
We are looking for a motivated and customer-focused Level 1 Help Desk Technician to join our IT support team.. High school diploma or equivalent; IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.. Basic understanding of Windows and/or macOS operating systems.. Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.. Familiarity with Active Directory and Office 365 administration.
Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.. Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).. Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc. Hands-on experience with FortiNAC or similar NAC products is a plus.. Scripting or automation experience (e.g., Python, Bash) is a plus.
We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland.. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).. Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.. As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure.. We are seeking a talented and motivated Options Technology Support On-Site Engineer to join our dynamic team in Rockville.
Technical Support Rep needs 3 years' work experience as an IT or Desktop Support Technician. 3 years' work experience as an IT or Desktop Support Technician. Knowledge of remote desktop support systems including TeamViewer.. Provide exceptional customer service in person, via phone and email as appropriate.. Resolve help desk issues including troubleshooting hardware and software issues.
ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.. Coordinate with internal teams to ensure timely order fulfillment. Assisting the marketing team with the development of resources for the online knowledge base (Zendesk). 2+ years of inventory management, supply chain, order fulfillment or related experience required. Knowledge of MS Office Suite and JDE software strongly preferred
Technical Support Representative, French Language. We enable our customers to build intuitive and engaging stores to support every stage of their growth.. BigCommerce, named a 2024 "Best Place to Work" in Austin, is seeking a Technical Support Representative for our 24x7 Customer Success Services (CSS) Team. As a Technical Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses.. Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices. Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred
: This individual will provide call center services in support of an operational change project servicing residents living in NYC public housing with mold, leaks, and excessive moisture conditions and thus having health challenges exacerbated by their living conditions.. Excellent customer service software system experience, including ZenDesk. We strive to recruit, develop, and retain individuals with an array of talents, ideas, and experiences that propel the entrepreneurial spirit and exceptionalism that drive our success.. To learn more about our commitment to diversity, equity, and inclusion, click.. Professional Development: To foster employee development we offer ongoing training and learning opportunities, employee resources groups, mentorship programming, and professional designation reimbursement.
We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.. As part of this team, you enable customer success by providing support to clients after they have purchased our products.. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Job Summary: We're offering a competitive salary of $2,000 to $3,500 a month for our next Customer Service Associate!. You'll be the first one our customers reach out to, and you'll take care of all their questions and complaints with a smile and aplomb.. Benefits: Health insurance Performance bonus Paid leave Flexible work arrangements with the possibility of work-from-home good for single parents, women, minorities, etc.. Provide information and guidance about product features, pricing, availability, and promotions.. Keep accurate and up-to-date records of customer experiences and transactions in your CRM system.
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.. Remote (Work From Home) Customer Service Representatives Needed in Maryland Start Date: April 23, 2025!. We're seeking dedicated and enthusiastic Work from Home (WFH / Remote) Customer Service Representatives (CSRs) in Maryland to join our team!. Your role involves assisting with eligibility, enrollment for Medicaid, and Qualified Health Plans through the State's Exchange.. You'll use the State's eligibility and enrollment portal, CRM software, and other systems to deliver top-notch service to Maryland consumers.
Provide special event, promotions and wagering details.. Assist customer via telephone and live chat as needed.. Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.. Must have a dedicated/secure space when working from home.. This is a hybrid role which does require on site at Aqueduct Racetrack.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.. Hourly Base Salary + Commission + Bonus Opportunities. Immediately greet all customers, entering the office, in a friendly and helpful manner.. Answer incoming phone calls on the first ring.. Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Proven experience as call center lead or similar position. Knowledge of performance evaluation and customer service metrics.. Experience taking responsibility and ownership of stakeholders and projects.. Strong documentation and organization skills.. Excellent organizational and leadership skills with a problem-solving ability.