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The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. Provide on-site support to MedExpress Administrative offices during regular business hours: Client desk side support Audio/ Video Conference room support.. Troubleshoot advanced hardware issues with PCs and peripherals: Desktop/laptop PCs Hardware Components Printers Scanners Deployment of new PCs and laptops Software image deployment Installation of additional application software.. Advanced Helpdesk troubleshooting tasks including, but not limited to: User account management File server/share management Exchange mailbox administration Network-based printers and multi-function device.. Log all calls in the Service Desk ticketing systems
We are looking for call center agents in the Savannah, GA area to join our rapidly growing team.. One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues escalated from Tier 1 support or identified through proactive monitoring.. Escalation and Collaboration: Collaborate with Tier 1 support staff, system administrators, network engineers, and other IT teams to resolve escalated issues.. Training and Mentoring: Assist in training and mentoring new Tier 2 support staff, sharing knowledge, best practices, and technical expertise to enhance the overall capabilities of the team.. Tier 2 support staff should listen attentively, ask relevant questions to gather comprehensive information, and demonstrate empathy to build rapport.. Collaboration and knowledge sharing: Tier 2 support professionals often collaborate with Tier 1 support staff, system administrators, network engineers, and other IT teams.
Leidos QTC Health Services is seeking a Call Center Sr Engineer for Contact Center Technologies within the Enterprise Information Technology organization.. In this role the focus will be on the strategic Contact Center initiatives, consulting with network and call center engineers, L3/L4 level technical engagement and direct engagement with the Call Center Value Stream manager and team.. A focus of this role will be to bring several business and technical Call Center aspects driving a governance model into a flavor of LQTCs Enterprise Contact Center of Excellence.. Be a driver in developing, testing and implementing a migration from Cisco On-premises Call Center to AWS Connect ecosystem. Performs L3/L4 level operational engagement for existing (Cisco) call center ecosystem and new call center ecosystem (AWS Connect) by troubleshooting, maintaining, upgrading, and identification of problem areas and solving issues in a proactive manner
Autonomous role working on a variety of systems and networking troubleshooting. Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site. Answering the help desk phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate. Hours of work and days are typically Monday through Friday in one of the following timeslots 700 a.m. to 400 p.m., 800 a.m. to 500 p.m., or 900 a.m. to 600 p.m. Occasional evening and weekend work may be required as job duties demand. Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
In our outbound call center, Call Center Representatives (CCR) will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage.. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals.. Position Schedule: This is a full-time position at our outbound call center.. Understand state and federal laws about HIPAA and skip-tracing activities.. Has prior call center, collections, or skip tracing experience/knowledge (preferred).
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.. Works with Operations, Dispatch and Grievance department to address service issues. Establish and maintain effective working relationships with clients, managers, supervisors, Subordinates, and the MCO community. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.. As an operator and global integrator of mobility, we are driven by our purpose.
This role delivers in our offices here in the Quad Cities.. We recently earned the titles of "Best Cybersecurity Company of the Region" and "Best IT Support Company of the Region" for the third consecutive year by voters of the Quad Cities Business Journal subscribers.. Our team of skilled engineers consistently delivers exceptional support, protecting businesses from ever-evolving cyber threats and empowering businesses in the Quad Cities region to focus on their growth and productivity.. Investigate and solve Tier I network issues related to infrastructure and backups. Experience supporting/troubleshooting Windows PCs/Servers, MacOS, Active Directory, Microsoft 365, Printers, Firewalls, Switches, etc.
We are looking for a motivated and customer-focused Level 1 Help Desk Technician to join our IT support team.. High school diploma or equivalent; IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.. Basic understanding of Windows and/or macOS operating systems.. Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.. Familiarity with Active Directory and Office 365 administration.
We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland.. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).. As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure.. We are seeking a talented and motivated Options Technology Support On-Site Engineer to join our dynamic team in Chicago.. CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.
Alleva is a leading edge EMR/ CRM SAAS based organization that is built upon the foundation of ‘helping the helpers’ mission.. We are looking for the ‘RIGHT’ individuals that can provide white glove technical support to our customer base and looking forward to growing with us with career progression opportunities.. o Provide empathy, support, and clarity regarding their questions, how-to steps, or accomplish their needs within the systems. o Provide white glove service with a target to maintain a customer CSAT score of greater than 90.. In-office location in Draper Utah. Potential Hybrid (80/20) model once certification and specific milestones have been accomplished.
APR has been engaged to identify a hardworking Auto-Dialer Collections Representative for one of our biggest clients in the automotive industry.. Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily). Conduct minimal skip tracing necessary to prepare account for next level of collections. One of the leading subsidiaries for an automotive industry that provides financing and leasing solutions for automobiles, motorcycles, power equipment, marine, aircraft, and parts and accessories. Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
On behalf of our client, Warren County Community College, Edge seeks a highly motivated professional to serve as a Technical Support Specialist.. The Technical Support Specialist provides computer support to end-users across the college for computer hardware, software, or other technology, and business-related applications.. Provides technical support for end-users on various hardware and software platforms, including system support, application support, and access issues.. Graduate of a computer science/technology degree program (associate degree or higher) or equivalent certifications. Annual salary of $43,000 to be paid bi-weekly, paid time off (PTO) as determined by the company policy, ten (10) paid holidays per year, medical, dental, vision, short and long-term disability, life insurance, as well as matching contribution under a retirement plan.
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center.. Answer inbound calls regarding e-comm orders, parts orders, and repair requests in a fast-paced environment.. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.. Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.. Must be able to work mandatory OT during peak seasons or as required.
This role includes being a key point of escalation for the technical support department, providing mentorship to junior team members, and requires a robust combination of technical and interpersonal skills.. The ideal candidate will be comfortable working customer-facing roles, flexible with working outside regular hours, and ready to be onsite two days a week.. Manage and resolve complex issues related to Performance and instance availability on the ServiceNow platform.. Act as the final escalation point for the technical support department, efficiently troubleshooting technical problems.. Quickly gain an understanding of the ServiceNow platform to effectively resolve issues.
The Test Engineer is responsible for ongoing process improvement initiatives that deliver excellence across the entire value chain.. The Test Engineer will utilize enterprise standards to lead process improvement initiatives by implementing policies, procedures, and process documentation related to continuous improvement directives.. Proficiency in CAD (AutoCAD, Solid Works and/or ProE). Demonstrated skills in problem solving and conflict resolution. This is a contract position with a duration of 6 Month(s).
Answers benefits and insurance claims questions and recommends corrective services to address customer complaints.. HUB International is proud to offer comprehensive benefits and total compensation packages which includes health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, eligible bonuses and commissions for full-time positions (30 hours or more).. FACTORS FOR SUCCESS: 2 years of related customer service experience and/or training in health care or benefits administration; or equivalent education and experience.. Benefits administration experience or experience working for an insurance carrier is strongly preferred.. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or.
Rowland Pest Management in New Smyrna Beach, FL is calling all natural-born leaders to apply to join our office team as a full-time Customer Service Management / Pest Control Call Center Supervisor !. Our office team also enjoys fantastic benefits , including full health insurance, paid time off (PTO), and paid training.. We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties.. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife.. As a Customer Service Management / Pest Control Call Center Supervisor, you play a critical role in our pest management company.
Call Center Representative Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry.. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures.. We are looking to hire an experienced Call Center Representative at our Harahan, Louisiana office.. Base salary per hour based on competitive hourly pay plus commission.. Schedule and confirm appointments Answer inbound calls and make outbound calls Customer Service Manage sales reps schedules Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes an hourly rate and bonus opportunities.
Assignment Duration: 6 months (Temp to Hire), Pay rate: $30/h on w2. The role involves handling complex issues via phone and email, ensuring timely and accurate issue resolution, and maintaining detailed documentation in a ticketing system.. Troubleshoot and install proprietary software and hardware such as laptops, servers, and IP/LPR camera systems via remote access.. Handle support queue and chat escalations, ensuring timely and accurate issue resolution.. Log all customer interactions and technical steps in the ticketing system.