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We are looking for call center agents in the Savannah, GA area to join our rapidly growing team.. One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
At TCL, we're driven by a commitment to innovation in consumer technology, empowering millions worldwide to "Inspire Greatness" with our award-winning range of premium home entertainment, audio, mobile, and home comfort solutions, all thoughtfully designed to deliver cutting-edge experiences and meaningful enjoyment.. Phone-Based Customer Support and Troubleshooting – Assist customers by diagnosing and resolving issues while providing clear, step-by-step solutions.. Contribute to workflow enhancements that improve efficiency and customer experience, leveraging key support metrics such as CSAT, FCR, and NPS.. Travel (If Applicable) – Be available for up to 25% domestic and international travel to support various service locations, including overseas support centers.. Knowledge in CRM systems (e.g., Microsoft Dynamics) to track and manage customer cases and/or issues.
As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues escalated from Tier 1 support or identified through proactive monitoring.. Escalation and Collaboration: Collaborate with Tier 1 support staff, system administrators, network engineers, and other IT teams to resolve escalated issues.. Training and Mentoring: Assist in training and mentoring new Tier 2 support staff, sharing knowledge, best practices, and technical expertise to enhance the overall capabilities of the team.. Tier 2 support staff should listen attentively, ask relevant questions to gather comprehensive information, and demonstrate empathy to build rapport.. Collaboration and knowledge sharing: Tier 2 support professionals often collaborate with Tier 1 support staff, system administrators, network engineers, and other IT teams.
The Network Technician, Level 1 , is responsible for providing technical support and assistance to LAZ Parking employees, both in-person and remotely.. Understanding of networking and firewalls, such as IP addressing, DNS, and DHCP.. Experience with administration of Microsoft 365, Active Directory, Intune, Autopilot, and/or Remote Desktop software.. Microsoft Office 365: Proficiency with core Microsoft Office 365 Tools (Outlook, PowerPoint, Excel, and Word).. Platforms: Familiarity with Windows 10, Windows 11, Android, and iOS.
We are seeking a highly motivated Assistant Manager to help lead and support our Call Center team.. This role is ideal for someone with call center experience who's ready to take on more responsibility, help coach a team, and maintain top-tier customer service standards in a fast-paced automotive service environment.. The Assistant Manager will work alongside the Call Center Manager to supervise daily operations, support and guide team members, resolve escalated customer concerns, and ensure scheduling and service coordination are running smoothly, in addition to the duties of a Call Center Agent.. Help onboard and train new agents.. Previous call center or service coordination experience.
As a Call Center Systems Administrator, you will be responsible for the design, configuration, implementation, and ongoing administration of the Five9 cloud contact center platform.. Integrate Five9 with other business applications and systems, such as CRM software.. Ensure seamless connectivity and data exchange between Five9 and third-party tools.. Proven experience managing Five9 dialer software and IVR/VRU & ACD functionality or administrator role. Experience in other call center software technologies such as RingCentral, Genesys, 8x8 and Cisco a plus.
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.. Works with Operations, Dispatch and Grievance department to address service issues. Establish and maintain effective working relationships with clients, managers, supervisors, Subordinates, and the MCO community. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.. As an operator and global integrator of mobility, we are driven by our purpose.
In our outbound call center, Call Center Representatives (CCR) will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage.. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals.. Position Schedule: This is a full-time position at our outbound call center.. Understand state and federal laws about HIPAA and skip-tracing activities.. Has prior call center, collections, or skip tracing experience/knowledge (preferred).
Position Title: Call Center Representative. We are seeking a highly motivated and customer-oriented Call Center Customer Service Representative to join our team.. The successful candidate will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients.. Handle inbound and outbound calls in a professional manner.. This includes 12 days of paid time off (PTO), health, dental, and vision insurance, 7 paid holidays, a generous matching 401K plan, and supplemental insurance.
We are looking for a motivated and customer-focused Level 1 Help Desk Technician to join our IT support team.. High school diploma or equivalent; IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.. Basic understanding of Windows and/or macOS operating systems.. Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.. Familiarity with Active Directory and Office 365 administration.
Royal Home Care Services, Inc. is looking for a customer service representative to join our team in our Lehigh County office.. The ideal candidate will be bilingual, and play a pivoted role in communication between clients, caregivers, and management.. 1-2 years of proven experience in supporting client success. Efficient in Word and Excel, Dropbox, and other platforms. Experience with the HHA Exchange platform helpful
The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment.. Ability to navigate all systems used within the Technical Support Department. Ability to create downloading files for POS equipment and assist the merchant and agent on how to successfully complete a download. Must understand and be able to meet all statistical requirements set forth for a Technical Support level I representative. Must understand and be able to navigate all systems used within the Technical Support Department
This role delivers in our offices here in the Quad Cities.. We recently earned the titles of "Best Cybersecurity Company of the Region" and "Best IT Support Company of the Region" for the third consecutive year by voters of the Quad Cities Business Journal subscribers.. Our team of skilled engineers consistently delivers exceptional support, protecting businesses from ever-evolving cyber threats and empowering businesses in the Quad Cities region to focus on their growth and productivity.. Investigate and solve Tier I network issues related to infrastructure and backups. Experience supporting/troubleshooting Windows PCs/Servers, MacOS, Active Directory, Microsoft 365, Printers, Firewalls, Switches, etc.
Develop and maintain a customer feedback loop to gather insights and drive continuous improvement.. Collaborate with other departments (e.g., sales, marketing, product development) to ensure alignment and consistency in customer experience.. Work with the leadership team to develop and implement strategic initiatives related to customer service and training.. City Lifestyle launched its flagship publication, Leawood Lifestyle, in September 2009.. Since its launch in 2009 City Lifestyle has grown to be one of the fastest-growing companies in the country according to Inc. 5000 with magazines located across the United States from coast to coast.
This position will oversee all aspects of Ecommerce Customer Service, ensuring a seamless and positive experience for our customers.. The ideal candidate will have experience with customer service platforms such as Gorgias or Zendesk and familiarity with Aircall or similar call systems.. Expectation for in-person office days Tuesday-Thursday weekly.. · Proficiency in Customer Service Platforms (Gorgias, Zendesk, Aircall). · Unlimited PTO
Your role involves leveraging your understanding of our client's offerings to facilitate effective engagement.. Cultivate and nurture enduring relationships with customers and clients.. Exhibit professionalism, courtesy, and helpfulness consistently.. Process customer orders, modifications, and returns following established protocols.. Promptly relay customer feedback and challenges to management.
Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary.. Produce sales leads. Build sustainable relationships of trust through open and interactive discussion. Some proven customer support experience or experience as a client service representative
We are a small team, working closely together in a modern, well-lit office with not a cubicle in sight.. We have a family lunch every Friday, a gym next door, and a great congenial atmosphere.. FREE Aetna PPO Health Insurance. Monthly royalty bonus based on company sales. $37,462 Total Annual Pay ($18/hr)
Preferred Technical Experience: Includes proficiency in troubleshooting and knowledge of Linux, Windows, and Apple OS. Candidates should have experience with industrial devices such as Getac and Zebra tablets/hand-held scanners, and Teguar industrial computers.. Expertise in software deployments, particularly within the M365 suite (Intune, Autopilot), is essential.. Additionally, knowledge and troubleshooting skills in operational technology, audio/visual room technology, and office printer technology are required.. Competence in scripting (e.g., PowerShell) and experience with IT ticketing systems (e.g., JIRA) are also preferred.. Industry Experience : Preference for manufacturing or food processing organization.
Assignment Duration: 6 months (Temp to Hire), Pay rate: $30/h on w2. The role involves handling complex issues via phone and email, ensuring timely and accurate issue resolution, and maintaining detailed documentation in a ticketing system.. Troubleshoot and install proprietary software and hardware such as laptops, servers, and IP/LPR camera systems via remote access.. Handle support queue and chat escalations, ensuring timely and accurate issue resolution.. Log all customer interactions and technical steps in the ticketing system.