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You will answer calls, chats, and emails, provide exceptional customer service, onboard new customers, and support ongoing customer success initiatives.. While prior experience with CRM tools like Hubspot is a plus, we are willing to train the right candidate.. Efficiently multitask across communication channels while managing customer interactions and recording notes in the CRM (Hubspot).. Demonstrate proficiency in Google Suite and Hubspot for daily tasks, including communication, data entry, and note-taking.. Prior experience with Hubspot (CRM) and Google Suite preferred but not required (training provided).
HMS industrial communication products enable millions of machines such as robots, drives and air-conditioners to get connected to software and systems – A necessity to meet the future demands for energy efficiency and sustainability.. The Technical Support Product Specialist is primarily responsible for providing phone and email technical support to our customers.. Associate degree in Electrical Engineering Technology, Computer Information Systems, Electronics/Engineering Technology, or a related technical field, OR Equivalent combination of education and hands-on experience.. Previous experience using Zendesk or a similar system for ticket tracking.. Knowledge of or experience with industrial automation systems including Panel Meters, PLCs, drives, HMI, I/O, instrumentation, sensors, and other devices used in industrial control systems
Socket is a leader in business telecommunications providing business customers with a value-driven, customer centric alternative to the incumbent service providers.. With our corporate headquarters in Columbia, MO, we serve locations across Missouri, including Columbia, Jefferson City, Sedalia, Warrensburg, Kirksville, Rolla, Warrenton, Troy, O'Fallon and many other cities across the state.. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.. Socket is seeking a skilled Technical Support Representative to provide exceptional assistance to customers.. Additionally, you'll support new user set-ups and help improve our technical knowledge base.
Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world.. Inventory Locator Service (ILS), a CAMP Systems company, has helped customers by collecting data about parts available in the marketplace and organizing them into one user-friendly database.. The new and used parts locator service developed by ILS has helped numerous customers in the aviation, marine, and defense sectors find the parts they need, streamline procurement, sell their parts inventory, improve their MRO services, and automate their supply chain operations.. CAMP is part of the Hearst Transportation Division.. The Tech Support Specialist will work directly with our customers and collaborate closely with the Customer Support, Sales, Accounting and the Customer Success teams to ensure our customers receive the most value from the ILS offerings.
With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies.. As a Senior Technical Support Specialist, you will be an essential part of our Global Technical Support Team that owns the post-sale technical relationship with our customers.. Excellent communication skills both in Japanese and English, and customer-centric attitude. Working knowledge of Case Management tools like Salesforce, Zendesk or similar ticketing system. Family services that include fertility benefits
Job Title: Process Executive (CSR). Working hours- 40 hours a week. Executes transactions per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, policies, and norms of the Client.. Flair to customer support/ customer care. Basic knowledge on printers, PCs, Laptops, etc
Provide technical assistance to company Product manager for development of new products, including background, development and testing.. Mechanical aptitude to learn and operate mechanical & electronic key cutting machines, auto programming devices, lock cylinders, etc.. Demonstrated experience in phone support, PC, software, Microsoft Office suite including MS Outlook and Teams. We support your growing family; we provide Parental Leave for Moms and Dads!. Supporting your career development with our Tuition Reimbursement Program.
Promptly answer and accurately document and respond to customers' requests from incoming phone calls regarding roadside assistance or other inquiries while demonstrating a pleasant and professional phone etiquette.. Coordinate with customers, dealers, and tow vendors during a breakdown event.. Provide excellent customer service and problem solving in end-to-end case management if issues arise with services provided, case financials or customer inquiries.. Address customer complaints effectively during case coordination and know when escalation to team lead is necessary to ensure timely case progression.. Automotive associate degree is preferred or automotive/heavy duty diesel repair experience
We are seeking a Sr. VIP Support Analyst to deliver exceptional technical support to our VIP and executive team.. Provide 2nd and 3rd line technical support to VIP clients and executives.. Administer Active Directory, including user account provisioning and permissions.. Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).. IT certifications (CompTIA A+, MCSE).
Provide telephone, walk-in, and e-mail support to the Help Desk FieldFacultyStaff Help Desk, as needed.. Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.. Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.. Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.. Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
Functions as a key member of the IT operational management team with key focus on incident, service, knowledge, and asset management and involvement in change/problem management.. 7-10 years of IT support experience, providing technical support to desktop technology users; 2-3 years of direct management experience (recruiting, termination, scheduling, counseling, career development, training, etc) on IT help desk and technicians. Incident Management system (ticketing system/knowledge base setup and operation) experience required. Knowledge of other ITIL disciplines (eg Problem Management, Change Management) strongly preferred. Experience and knowledge in support Macs running macOS required
Description SalesBizLab We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat. Full time Monday to Friday Weekends free Pay Range: $1100 - $1250 weekly THIS WILL BE AN ON-SITE JOB Location: Atlanta, GA Key Responsibilities: Handle incoming calls and respond to customer inquiries in a professional manner. Assist customers with troubleshooting issues and resolving problems effectively. Document customer interactions and maintain detailed records of inquiries and solutions.
JOB SUMMARY: Heidelberg Engineering, Inc. develops, manufactures, sells and services high end laser diagnostic imaging systems for eye healthcare.. The Technical Support Specialist provides help-desk technical phone support to our customers, company staff members and contractors to handle the troubleshooting and repair of hardware and software issues for our product lines.. Four or more years of hands-on experience in a technical phone support role.. Experience in IT hardware (PC, servers, laptops, printers, accessories).. Basic understanding of medical imaging technology, DICOM, HL7 and Relational Database technology.
Our beautiful State-of-the-Art Corporate Headquarters is located in the heart of Boca Raton's thriving business park district.. At least 1-2 years of Operations Management experience in a call center and 3 years in supervising employees in a Customer Service Call Center. Experience with Microsoft Excel and Call Center tools such as Avaya, CMS, Business Advocate, and Teleopti. Excellent Benefits: Health, Dental, Life, Vision and Disability Options as well as Paid Vacation Days, Sick Days, Holidays and PTO. Pet Insurance too!. NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.
The Company is a global leader in financial technology managed services and IT infrastructure products, providing IT infrastructure to global Capital Markets firms, supporting their operations and ecosystems.. With a strong commitment to technological innovation, we empower our clients to make informed investment decisions and optimize their trading strategies.. In this role, you will be responsible for providing technical support and maintenance for our cutting-edge systems at a financial services client located in Dallas.. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Device Deployment.. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.. Configure, install, and maintain audiovisual equipment including projectors, video conferencing systems, and digital signage. 2+ years of experience in IT desktop support or similar technical role. Familiarity with mobile device management (MDM) solutions. Technical certifications preferred (CompTIA A+, HDI, ITIL)
Answer inbound calls regarding e-comm orders, parts orders, and repair requests in a fast-paced environment.. Handle dispute escalation in accordance to existing policies and procedures Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.. Must be able to work mandatory OT during peak seasons or as required.. Job Requirements: High Level of professionalism Proven track record of remote experience and fast-paced environment a plus Minimum of 3 years of service-related experience in a call center environment Automatic Call Distributor (ACD) system experience a plus including app pairing and/or basic troubleshooting Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers.. OutlookWordExcelOne Note Experience with chat a plus SAP experience a plus Salesforce experience a plus Bilingual in Spanish is a plus
We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.. Answer inbound calls and greet customers with energy and enthusiasm.. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal.
Overview Call Center/Help Desk Technician (BWAK) Bowhead is seeking an On-Site Call Center/Help Desk Technician to provide technical support to end-users in Barrow, AK. The Call Center/Help Desk Technician will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software.. Responsibilities Essential functions will include: Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.. Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.. Qualifications Educational & Experience: Associate’s Degree in Management Information Systems, Computer Science, or related field.. Knowledge : computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology Abilities : oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering.
Assignment Duration: 6 months (Temp to Hire), Pay rate: $30/h on w2. The role involves handling complex issues via phone and email, ensuring timely and accurate issue resolution, and maintaining detailed documentation in a ticketing system.. Troubleshoot and install proprietary software and hardware such as laptops, servers, and IP/LPR camera systems via remote access.. Handle support queue and chat escalations, ensuring timely and accurate issue resolution.. Log all customer interactions and technical steps in the ticketing system.