Member Services Associate

Posted 17 days ago

stevens point area ymcaWautoma (WI)

Customer Service Representatives Fitness and Recreational Sports Centers

SENIORITY

Entry

SALARY

$10.17-$12.71/ hour

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About the role

Job Title Share your enthusiasm and customer-focused work with our members by providing timely and accurate information to members and guests. Assist Member Services Director in creating and implementing member-focused policies and procedures. Facilitate training while providing leadership to Member Services Associates. Process accurate day to day operations such as registrations, sales, and refunds.

Pay: $10.17-$12.71/ hour

Position Type: Full Time & Part Time

Full Time Benefits: Complimentary Individual or Household YMCA Membership 50% Employee and Dependents Discount on YMCA Programs 40% Child Care DiscountCPR/AED/First Aid Certification Provided Upon Employment Comprehensive benefits package, including health, dental, vision, retirement, and paid time off. Flexible Hours

Part Time Benefits: Complimentary Individual YMCA Membership 50% Employee Only Discount on YMCA ProgramsCPR/AED/First Aid Certification Provided Upon Employment Flexible Hours

Requirements: Established history of positive customer service experience. Skilled in use of Microsoft Office. Proactive in seeking answers to member and guest inquiries. Ability to thrive in a fast paced environment. Comfortable managing multiple tasks simultaneously. Strong communication skills, with a \"listen-first\" mentality. Willingness to help others – members, guests, and coworkers. Consistently displays our core values: Caring, Respect, Responsibility, and Honesty.

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