Reservation Agent (Boutique Airline)

What You'll Do: Provide exceptional customer service in person, over the phone, and via email. Greet passengers upon arrival and ensure a welcoming experience. Manage incoming calls and online inquiries for flight reservations. Provide accurate information regarding schedules, fares, policies, baggage, and services. Create, update, and manage reservations with a high degree of accuracy. Process payments, issue confirmations, and assist with itinerary changes or cancellations. Coordinate with pilots, freight personnel, and customer service team members to ensure seamless passenger experiences. Assist with ticketing, baggage handling documentation, and applicable fees. Walk guests to aircraft on the tarmac as needed.

Requirements: 24 years of experience in hospitality, aviation, or the travel industry preferred. High school diploma or equivalent required; Associate degree in Aviation, Travel & Tourism, Business, or related field a plus. Knowledge of travel to the Bahamas and Out Islands preferred. Experience with aviation reservation systems strongly preferred. Familiarity with freight, logistics, passenger services, or reservations operations a plus. Strong attention to detail with the ability to accurately manage fares, fees, and related transactions. Sound judgment and critical thinking skills in time-sensitive situations. Excellent communication and interpersonal skills. Proficiency in Microsoft Office (especially Excel); additional languages a plus. Knowledge of FAA and TSA regulations, or willingness to learn. Comfortable learning new systems and thriving in a fast-paced environment.